We've made several attempts to get 'manager' synchronizing from Azure AD with no luck. I've read to simply set it up in Azure AD from 'manager' as a reference field to 'manager'. The text fields continue to populate, but manager never succeeds. My coworker in the department that handles Azure changed it to a string, and we could see in the Azure provisioning logs that attempted to send the Azure GUID for a user's manager, which SN ignored as it should have. I'm guessing that we have to find whatever field Azure is using to correlate with Service Now's sys_id and use an Azure AD Expression to send the right information. I can't seem to find that property though, and I've found nothing in the various documentation from Microsoft that shows what that correlation ID should be. There were a few that sounded right, but I get nothing from those in the expression builder.
It really shouldn't be this hard to make it work. Since I have to work with another group to make the Azure changes and then they have to tell it to start provisioning again (which may take anywhere from 30 minutes to an hour to start), it isn't something I can just try this, try that, and really make any progress. I've found some previous discussions about it, but either they stopped posting, went to a different provisioning method, or their solutions didn't apply. I'd appreciate any suggestions.
