Unable to Access OTP for Email Address Change Due to Inactive Email Address

[Community Alums]

Hi,

I am currently signed into my account, but I am encountering an issue when attempting to change my email address. I am prompted to enter a One-Time Password (OTP) sent to my current email address. However, I no longer have access to the email address associated with my account and, as a result, cannot receive the OTP to proceed with the change.

Here are the details of my account:

• Current Email Address: praveen.padavala@vodafoneidea.com
• New Email Address: praveen.padavala@outlook.com

Could you please assist me with updating my email address or provide an alternative method to verify my identity and complete the change? I would appreciate your help in resolving this issue.

Thank you for your time and support. I look forward to your prompt response.

Best regards,
Praveen Padavala

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

In this case only Now Learning support case is helpful. Log a case via Now Learning and mention these details in same and team will help you.