I have upgraded the non-production instance from Sandeigo version to Tokyo. The upgrade was successful. In the ServiceNow instance there are some customizations done to the OOB business rules, so those records are populated under skipped records. Wh...
Hi there - new to ServiceNow portal, and I have had my instance permission come through today.I'm following a learning path for service now administrator, and I thought that the instance would appear as an out of box template to represent a work base...
Could you list for me the persona types or roles that use a CMDB directly or indirectly ?
Hello, I have received from multiple users need to be added in incident watchlist and work note list. Simple way is open each one of the incident add user in watchlist and work note manually. But this approach requires a lot of time and effort. Wh...
I have a service that went to the wrong support team. I looked at the conditions of the assignment rule and the request meets everything exactly, and should have been routed to the correct team. Is there a way to turn on logging that shows everything...
So I'm trying to use the value inside a custom field (u_endereco_de_entrega) but can't reach it from flow designer, is not appearing as data pill neither can't get it through scripting...Any ideas? Are custom fields restricted to use in flow designer...
Hello all, As the title says I am trying to localize Push notifications using gs.getMessage(). I have created the messages both in English and Portuguese in System Localization > Messages. Then created the following email script for the request compl...
Hi Everyone, The formatter works perfectly in the Request ITEM level, but it doesn't display for sc_tasks. I am unable to select Activities filtered. Is this a table level issue or something simple I am forgetting. I have tried researching the cause...
How do I make the sn_request_write role available in a production environment? We need to provide users access to the CAB Workbench without providing them the full itil role. Does this require additional licensing?We do have the "Change Management" a...
Hi, I am working on a request catalog form with orchestration. I need to find a way to pull the user name field from the requested for field instead of the logged-in user. I am currently using a catalog client script with the code below to pull the...
I've granted 'dashboard admin' to a colleague but he still does not have the ability to 'duplicate dashboard' Does anyone know how to grant that permission? Thanks
I have installed the plugins for Microsoft Teams integration. Using Service Operations Workspace, the Collaborate frame with the chat icon appears on some users content sidebar, but not others. I didn't explicitly do something different for the users...
does anyone have insight how to configure case form to show only assignment groups that the assigned to -user belongs?i want to restrict the number of options that the assignment group field has.servicenow docs has example for incidents but that does...
Hi all, In the Approvals table, there is a Approval for column in the list view. There are also RITMs in the approvals list.Now, I want to get the Item field to be shown in the list view of approvals table. Because I just want to see for which catalo...
Hello All, I have created a field on cmdb_ci table of Single line text type.The field is not moved to Prod instance, but it is still present in UAT for 1 year.Now, I want to move the field to Prod instance also, but here I want to move the fields dat...
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