I have a reporting requirement where I want to report on approvals within specific dates every month. The requirement is to run the report on the 8th of the month and include items with an approved date from the 22nd of the prior months to the 8th o...
Hi, i have very little experience in Performance Analytics.We have a requirement to create a 1 PA widget in Dashboard containing KPI in Idea table checking whether customers A, B, C (Customer is a reference field in Idea table that is populated by ...
Have an SLA/Metrics question: The ServiceNow Incident table, out of the box, records the Business Duration of an Incident, making it possible to create a report showing an average using that field. (Mean Time to Resolve/MTTR) Does SNOW, out of the ...
I am trying to copy a watermark from an existing incident email and move it to a "reply" email I want to send in. I am trying to fake the system that I am responding to an email as my company doesn't want to enable outgoing emails for sub production ...
Hi, How can we disable an auto-upgrading of a SNOW instance? Also, is there a way to downgrade an instance from Tokyo to San Diego ? We have a SNOW instance that got auto-upgraded to Tokyo release while our Apps were certified on San Diego release a...
Hi, All.We just installed our PA this week and i am still learning how to setup KPII have a requirement to create a KPI in Idea Table in GRC application capturing whether 4 IDEA records per month per client has been submitted, they wanted this repre...
How do you enable an audit trail of changes to the Manager field for records in the sys_user table?
Hi,I have a report on a dashboard of using the sys_user table.It shows which users have itil licences.I'm trying to make it easy for my team to search the list from the dashboard to quickly see if a specific user has a licence.I'm not sure what I'm d...
We are reviewing requirements for a custom app that would have both internal corporate users and external users that are not affiliated with our company. Corporate users would authenticate via SSO from azure AD. We would like to allow external user...
Basically just the title, my company would like to use specifically the Knowledge base, but possibly some other tables, for a few different things that they would like to have different prefixing, similar to our old tool. So for example, with the kno...
Hi,Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments po...
On my customtable form i have field subcategory (choice), choices are desktop, laptop, tab, printers, mobile. and i have created sections for all that choices separately. so if i select desktop only desktop section should be visible, like this for ev...
why incidents are not created after generating alert
Hello,We would like the ability to query the CMDB for a couple of attributes from the application table.Which API should be used for this, and what resources are available for some sample queries, etc?Many thanks in advance for your help.
Hi. I added a catalog item to local update set but the flow action is not added automatically. Navigating it to sys_hub_action_type_definition doesn't help as there is no 'add to local update set' option. Is there another way to add these to update s...
