Resolved! Quick log and resolve tickets
Hi, New to SNOW and looking for some advice. I want my agents to have the option to log and close tickets quickly (Incidents). How can I do this? Any help would be appreciated. Thanks
Forum Posts
Resolved! User Requests
Hi all, I am doing research to see how other companies go about implementing user access requests in ServiceNow. For example, we have a new user form that is for new employees that requests all of the user's access all in one form and channels to the...
Collapse/Expand form section
Hi there, in the Configure->Form designer, when we have a single section, we can be able to see an arrow to collapse/expand the form section. But when we have multiple sections, it is not getting displayed. I'm trying to have this collapse/expand thi...
How to restrict ability to commit update sets
Is there a way to restrict the ability to commit and retrieve update sets? Within the system admin group, we're looking to further limit the ability to commit and retrieve update sets to a specified group that is more controlled. Is there any way to ...
Combing sys_user and alm_asset table for reporting on users with multiple assets
Need help in combining sys_user and alm_asset table for reporting I have managed to create report on sys_user table which shows which user has multiple assets (mobile phones) under their name coz as per our company policy only one mobile phone can b...
How do I set an HR case state to closed, based on a type choice selection
I have a new form that when the type choice selection = Recruiting Event and after HR Agent sets this to close complete. Existing notification email sent is to accept or reject decision. Existing Business rule - if state is awaiting acceptance. Curre...
Resolved! 30 minute delay on notification creation/sent
This morning we had a 30 minute delay on notifications being created/sent. This affected Incidents, Requests, etc. See attached screenshot example. User was assigned an Incident ay 07:00:31, but the notification did not get created/sent until 07:30:1...
Resolved! Display all attachments from approval records from related RITM record
I am looking for a way to display attachments from all approval records associated to the related RITM record (on approval records). Currently, I am able to see all attachments on approval record that are added to RITM record only.For example, say th...
Order Guide - using list collector to select from software catalog then triggering via RITM
i'm working on developing an order guide where i have a list collector for software. what i am struggling with is an easy way to trigger them when they're selected. i know i can go and do a "included Items" trigger for each one...but we have roughly ...
Need steps on relating Request RITM to CI record
we do get request from network team to update asset details such as Switches and routers if they have found them to be faulty and been replaced and now wants faulty assets to be placed in non operation status in cmdb We do that however we have to ma...
Knowledge article rendering in Read Only. Why?
There are two ways I can see to create a knowledge article:1) From the Navigator - Knowledge->Article->Create New2) From the Create Article button on the Knowledge Homepage. In #1 - the knowledge article form is rendering in Read Only and I don't un...
Resolved! What is the difference between related list Tags and Key Value
Hi all, I want to show the tags discovered or manually inputted stored in table cmdb_key_value on the CIs. I have 2 options, namely the default Tags or Key Value related list. Can anyone tell be what is the difference, and which to choose on CI leve...
Resolved! glide.system.locale is blank, and getReferenceDisplayValue() on a currency is always USD
It seems obvious that USD is the default then when glide.system.locale is blank. So, would it be safe to change the glide.system.locale property to en.US even though we already have years of currency values stored?
Suggested relationships
What is functionality of suggested relationship table? where is it used.Any help is appreciated. Thanks,Sruthi
SMTP/SSL connection error
I'm using a company account to configure the notification email, but with SSL security enabled, the connection test shows an error. With SSL disabled, you have a normal connection Type: SMTPPort: 587
