Unable to add “Languages” field in the Knowledge Base form in Lab Instance of ServiceNow.

PAWANK
Giga Expert

Unable to add “Languages” field in the Knowledge Base form in a Lab Instance of ServiceNow. 

The languages field has been selected in “Form Layout”.

The languages field has been selected in “Form Design”.

System Properties of glide.knowman.translation.enable_translation_task also set to TRUE.

1 ACCEPTED SOLUTION

PAWANK
Giga Expert

Resolved.

I had made a stupid mistake. It should have been "true" in lower case. The allowed me to populate the field "Languages" on the knowledge base form. 

PAWANK_0-1707721787681.png

But, then I could not see a list of language choices. 

Next, I needed to add Type "List" 

PAWANK_1-1707721817721.png

 

 

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4 REPLIES 4

Aman Kumar S
Kilo Patron

Hi @PAWANK 

Can you share the screenshot for the form and your configurations.

Best Regards
Aman Kumar

Please find the attached word file for the settings. The Languages field comes and goes off immediately on the Knowledge Bases UI. Unless I select the 'languages' in the filed and save / update. The learning task will not get over. A bunch of thanks in advance. Cheers

PAWANK
Giga Expert

Resolved.

I had made a stupid mistake. It should have been "true" in lower case. The allowed me to populate the field "Languages" on the knowledge base form. 

PAWANK_0-1707721787681.png

But, then I could not see a list of language choices. 

Next, I needed to add Type "List" 

PAWANK_1-1707721817721.png

 

 

Aman Kumar S
Kilo Patron

Glad it can be resolved, mark the response as correct so it ends up in solved queue.

Best Regards
Aman Kumar