Use REST in Workflow

[Lucky1]

Hi all,

We are about to integrate Dell to Service-now.

So, in service-now, if a catalog item is ordered, a request will be created right?

So, we want to send that request details to third party application (Dell).

And once, they have delivered Laptop, then at Service-Now the Catalog task has to be closed.

Can someone tell me how can we achieve this using REST API?

1. What are the pre-requisites to be gathered from Dell to configure REST message ? like their URL etc, etc

2. What are the required things to configure REST outbound message?

3. How do we send data to Dell? and How do we receive from Dell?

Please guide

Regards,

Lucky

[Dr Atul G- LNG · Accepted solution]

Hi @Lucky1 

https://www.servicenow.com/community/developer-articles/rest-integration-with-dell-tech-direct/ta-p/...

https://www.servicenow.com/community/developer-articles/servicenow-to-servicenow-integration-step-by...

Basic will same. Have a look in to these articles. 

[Ankur Bawiskar]

@Lucky1 

Responses inline

1. What are the pre-requisites to be gathered from Dell to configure REST message ? like their URL etc, etc

-> connect with Dell team to understand whether they are using REST/SOAP

-> check with them what they are expecting from ServiceNow in terms of data, their API endpoint, API sample request, response format etc

2. What are the required things to configure REST outbound message?

-> endpoint, http method, content body

3. How do we send data to Dell? and How do we receive from Dell?

-> to send you need to use REST message. For you to receive from Dell you can create scripted REST API and discuss and finalize the request and response format

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Lucky1 

Thank you for marking my response as helpful.

If you could see the response I shared was in detail what exactly you require as per your question.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.