User's roles does not show up in User table

[jglez]

Hello, so I'm new to the Service Now platform and I'm not sure why this is happening.

I created a new user in the sys_user table, and I set his role as ITIL, but in the sys_user table, when I search up the user, his role doesn't appear in the Roles field, why is that? When I added ITIL to the role list, I made sure to it save.

Thanks

[mister_mentor]

The sys_user.roles field is a deprecated one. It USED to be a glide_list field that stored a users roles. ServiceNow, probably over a decade ago, did away with it by introducing Contextual Security. As others have stated, if you want to validate someones roles you can use the related list at the bottom of the sys_user form, or you can go to the sys_user_has_roles table to review the entries/relationships stored there between users and roles.