Inbound action rules generating two incidents instead of one

[Sam10]

Hey Guys, 

We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same time and generating two incidents instead of one. I'm hesitant to mess with the main (existing) rule. 

Any ideas how I can create only one incident and bypass the main inbound action? I did not use any scripts and defined the inbound rule on the front end.

Thanks for your help 🙂

IB rule that I set up>

[Community Alums]

Hi @Sam10 ,

 Are the two incidents has the "contains" words on the subject line? if yes it's correctly working as per your setup.

[Sam10]

Hi Sandeep, 

Thanks for the reply. Original inbound action which create incidents from every email received does not have a defined condition with "contains". Inbound action I created does (see the screenshots) and I'm trying to get my inbound action fired while by passing the original IB action - creating only one incident.

Please let me know if this is possible. 

Thanks 

[Upender Kumar · Accepted solution]

try with below steps:

1. Give your inbound action an order lower than existing inbound action.

2. Check Stop processing checkbox. 

[Sam10]

Thanks Upender, this did the trick for me. My new rule was set up with order 10 and stop processing and it did not trigger the main/original inbound action rule for emails.

Thanks a lot!