ServiceNow Community

How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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How to hide the communication plan tab in Service Operations Workspace

Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...

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UI Builder Issue

In first SS, powerBI dashboard is present in dashboard look under quality column there is circle-fill same thing i am trying to acheive in UI builder. In second SS i attached UI builder dashboard in this under quality column text is also coming with ...

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how to set up RPA Desktop Design studio in personal PDI?

Thanks in advance.

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Virtual Agent Topic

When the user enters a input in the virtual agent and the input gets mapped to a topic using the NLU inside the topic I want to use the original input entered by the user for something inside the topic any clues on how to do this?

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How to open and update a Catalog Task using ATF

I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should1) locate this unique SCTASK;2)assign it to a user and an assignment group;3)write ...

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How to add ATF test steps into an update set?

I have created many ATF test steps in to my local. I need to add those ATF steps into an update set. Could anyone guide me step by step for adding ATF test steps into an update set?

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Strategic Portfolio Management (SPM) in ServiceNow – Overview

Strategic Portfolio Management (SPM) in ServiceNow helps organizations plan, prioritize, and manage work aligned with business strategy. It provides end-to-end visibility—from ideas and demands to projects, resources, and outcomes—ensuring investment...

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Resolved! Hide a section in the form .

There is a section to be hidden on the form .The form should only be visible if the Channel is self service .I tried client script but it is not working .I also tried UI policy .Below is the code I tried ,Please let me know if I am missing anything.f...

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Quality Gates in Action using ReleaseOps and Automated Test Framework (ATF)

On the November 20th edition of the ServiceNow Platform Academy product managers Jon Lind of ReleaseOps and Oluyinka Oginni of Automated Test Framework (ATF) presented an example of how the two tools work together to make sure that only well-tested,...

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Retrieving Attachments from ServiceNow to Local Server using powershell

PowerShell script to fetch the attachments from ServiceNow to local server. Though exception handling is not implemented yet , this will do the job. Internally this script uses "Aggregate API , Table API , Attachment API" to dump the files. Pre execu...

Article
MID Server

Now Assist - Unable to edit a skill

Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...

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Client Script that checks a variable has been field in if users tries to assign it to a group

Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...

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Stop Change Tasks from being Created When Approve

Hey pals. Hopefully a quick one - how would I go about removing the 'new' button on the change task related list when the change request goes past 'Assess' state? Essentially, in our current set up, someone is able to have a change technically appro...

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Developer Site Issue - "Upgrading Instance" message for days

My PDI has been reportedly "upgrading" for a few days now, and the developer actions (such as logging in) are blocked. I have an User ID + Password combo and have been able to log in with a test user, I saw that the instance is live and working prop...

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