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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
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Community activity

GlideRecord Update/Insert puzzle.

I'm a bit stumped by this. I have a tool to copy records from the PRD instance to the QA instance.  The code is getting records via the table API into QA, then I set the sys_id from the PRD instance using setNewGuidValue() then check if the record ex...

  • Question

Service Request Approval by Owner Location

Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing.  The issue, SR approval queued to all the owners and create unnecessary dela...

  • Question

MFA Passkey Disabled

Is there any way to disable only passkeys in MFA?

  • Question

Capturing AI Agent updates in Update Sets

How to capture Agentic Workflows/AI Agent updates in an Update Set   This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set.   Disclaimer: There are a number of tables in the ...

  • Article

Application Navigator is Missing. Support chat not working.

I am new to ServiceNow. I just launched my first instance. The application navigator is missing. Also when I click on the profile icon dropdown, it is not opening the dropdown. This is extremely frustrating. What is wrong with my instance? Where is t...

  • Question

Moving from Classic/Core UI reporting to Platform Analytics - suggested migration path

This is a reference guide to use in planning your migration from Core UI (or Classic) reporting and dashboards to Platform Analytics experience. This is an ongoing work in progress and will be updated frequently...   Platform Analytics recommended mi...

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  • Platform Analytics Migration tool
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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