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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Gartner HR Symposium/Xpo Conference Hosted by Sandra Robles 27 Oct–29 Oct, 2025 07:00 AM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What’s new in the Zurich release for AI Control Tower Hosted by Lolita Honkpo 27 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: Process Mining for Source-to-Pay workflows Hosted by Lolita Honkpo 28 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Process Mining for Source-to-Pay workflows Hosted by Lolita Honkpo 28 Oct, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Not Able to access rearning course

I was pursuing the "UI Builder Fundamentals (Yokohama)" course and had completed more than 50% of it. However, after two days, when I tried to access the course again, it showed "Access Denied."I’m not sure what went wrong and would appreciate your h...

  • Question

Catalog item maximum 1 order per user

I have a catalog item that has as requirement maximum 1 order per person.What would be the best practice on how to do this?

  • Question

When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have  CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

  • Question

CSM on top of ITSM

Hi , Broadly speaking if we are implementing a CSM on top of ITSMwhat are things which to be taken care of ? Thankss 

  • Question

Issue with Appending MRVS variables to Record Description

Hi All,I have created a Record Producer that includes a Multi-Row Variable Set (MRVS). My objective is to automatically append the values from the MRVS to the record's description field upon submission of a request.I attempted to achieve this using a...

  • Question

Redirecting link from emails.

I'm experiencing a weird behavior with the mail links of new snow as well as browser shortcut (see printscreen). when clicking on a link, it takes me to the itil frontpage. if i click on the same link again without closing the browser, i get a second...

  • Question

Query regarding instance full scan

Hello Community,I have just performed a full instance scan, and it has generated 1,502 records in the findings. My question is: do we need to address all of these records manually, or is there a specific criteria for determining which ones need to be...

  • Question

How to create onChange Client Script against Multi-Row Variable Set?

I'm looking for a way to create an onChange catalog client script (employee center request) to watch over the row values. The Multi-Row variable set has a field called "Amount" that will be added on each input and outside of it there's a field called...

  • Question

Multi row variable set values not saving after modify in Sc_task2

Hi Team,anyone know how to solve this problem I have multi row variable set with 3 fields in this 2 fields are check box type default displaying 'false' Task2 added this Multi row variable and come to catalog task i have modified the check box values...

  • Question

Survey Notification for task

Hi everyone,Is it possible to create survey notification for both sc_task and Incident in one survey. When I am trying to create for both, in trigger conditions I am giving table as task but its is not working for both, and how to send notification i...

  • Question

Can't groupby Value in metrics View

I All I have problem with database view and data visualization. In CSM I create ad databaseviews OOTB incident_metrics.  Database view work fine. I can use query view and select as Data Source in Data Visualization or report, but I can't GroupBy on V...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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