ServiceNow Community

Catalog item in Test is asking for Line Manager approval, but I do not want this to be the case.

Hi everyone,I created a catalog item in the dev instance, upon submission it creates a RITM and moves onto creating a catalog task which is fine. But when I move the update set to test upon submission it is requesting for a Line manager approval. I w...

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Where to go from here

Hi Everyone,I’ve been completing my ServiceNow System Administrator training and really enjoying it so far! But now that I’m nearing the end, I’m wondering — what’s next?How do I turn this training into real-world experience or a job opportunity?Are ...

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How to Include Mailto Links in Send Email Action Body for Consistent Email Reply Parsing

Dear Experts, I have a flow with a Send Email action that sends emails to external users for approval or rejection of a request. Based on their response, I parse the reply body to identify specific keywords and trigger corresponding actions. To make ...

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How to merge Business Application Access and Software Request

Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...

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OOTB Notifications in FSM

Are there any OOTB Notifications for FSM that work. For some reason, in my instance it does not.I can see there are 3 OOTB Notifications, an dI am interested in the First and the third.Both of them are configured to send when: Event is fired.But I do...

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Designing DNS Record Documentation and Relationships in ServiceNow CMDB

ContextWe are implementing an automated process for managing DNS records through ServiceNow.Our automation uses PowerShell scripts via the MID Server to create or update DNS entries (A and CNAME records).The results are then stored in ServiceNow, and...

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Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)

With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to focus on strategic work. By adopting Agentic AI, org...

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Few CI's should go to custom class(u_other_server)

Hi Team, I have few CI's starts with the name 'EX' and those are getting inserted in the linux server but should go to custom class(u_other_server).I have written a Asynch BR, its working as expected, however the duplicates are getting created.For EX...

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Can async business rules trigger business rules on Target Table?

We are currently using an async business rule on insert of a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table. We have several o...

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What is the reason you cannot add a close incident to a problem record in ServiceNow OOB

What is the reason you cannot add a close incident to a problem record in ServiceNow OOB. This is a common point of confusion in ServiceNow and in ITIL practices more generally. Let’s unpack this carefully: The Situation You’ve got: A Problem re...

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Change color of the info message on esc portal servicenow

Hi, I have a requirement to change background color of the info message and I'm calling it from onload client script. Thanks in Advance!!Harika

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Calling a script include from workspace client script

Hi all,I have a story requirement to modify the "Close Complete" UI action on the wm_order table. The button works the way it's intended in the native UI, but not the workspace. I can't seem to call SMTask() from the workspace client script. Can some...

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Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

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Inputs on Slack Spoke Action- Post Actionable Message

Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...

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