Update to CI Install status is not updating Assets State

[learn nv]

Hi All,

One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.

I have checked following things but could not able to identify the issue, can some one please provide the solution.

1. No code changes in OOB script include 'AssetAndCISynchronizer' and Business rule 'Update Asset fields on change' and are active.

2. alm_asset_ci_state_mapping has the mapping defined already from OOB.(Biderectional) 

3. The user who has updated the install status of CI is an admin user

What might be the issue?

Do I need to have any mapping defined in alm_asset_ci_field_mapping table? as I don't see Install Status and State filed mapping in this table.

Do I need to enable 'Life cycle mapping'?

or anything else need to check or define?

Please suggest and Thank you in Advance.

Thank you,

nvlear9

[Huynh Loc]

Hi  ,

 For instance, the asset State field when updated is synchronized with the CI Install Status field, however if the CI Install Status field is changed, it is not synchronized with the asset State field.

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

[learn nv]

Hi Hyunch,

Thank you for your reply, How can we resolve this issue, any suggessions? Does Servicenow provided any recomondation for this type of issues?

[Huynh Loc]

Hi @learn nv ,
This is not an issue.
You can update the value of "State" on Asset. Then it will update the Install Status on CI.

[Huynh Loc]

Hello  @learn nv 

 I hope you are doing well. Is your query resolved?

If my response helps you, then mark it as helpful and accept it as a solution.

Regards,

Huynh Loc