ServiceNow Community

VA Topic - Myself or onbehalf

Hi Team, I am building a VA topic where my first question to ask user is wether this issue being reported for self or somebody else. If its self then caller must be filled in with logged in user and if its onbehalf then a referece picker must be give...

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[Lab Validation Notes] Welcome to ServiceNow (Zurich): Knowledge Base Submission

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Knowledge Management module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the va...

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- Subject - “Convert form tab labels (Threat Assessment & Reporting) to French in ServiceNow”

“Hi Community team, I need help converting the tab labels like **Threat Assessment** and **Reporting** (shown on a ServiceNow form/section) into **French**. When I switch the language to French, these tab captions are still showing in English. Could ...

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How to remove the message button in OOTB User Profile Widget

In portal, I have this message button under the User Profile, and if I click on it, it shows security related issue. If I click on it what should happen? Since there is restriction (security issue), what roles should be allowed to access it? And also...

Question

Unable to install plugins via run-node-script.sh on on-prem instance (TranspilerEngine failure)

Hello,I am trying to install plugins (specifically i18n French) on an on-premise ServiceNow instance using the CLI tool `run-node-script.sh`.Here is the script I am using:---var plugins = [];plugins.push('com.snc.i18n.french');var main = new GlideMul...

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Record watcher issue in UI Builder

Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...

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Service Bridge

Can I connect 2 separates PDI with Service Bridge for learning one will be provider and one will be client and also I can create and submite Remote Task, Remote Record Producer is that possible? or its not possible on PDI ? Anyone tried it?

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How to use AMB Record Watcher in ServiceNow UIB

AMB Record Watcher Data Resource Hello! There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table. Thi...

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UI Builder : Next Experience

Recurrent incidents

Hi, I would like to have a % of recurrent incidents (and outages) per month. How can I do it easily (without calculate it manually)? Best regards, Nenad

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Major issue management - Child cases created from Major case doesn't synch priority with parent.

I am trying to create a set of child cases for a major case. Child case creation works fine but all the child cases have default priority and doesn't synch the priority from the parent( Major case) Steps to replicate :1.Create a major case or accept ...

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Why is ENTITY-MIB disabled by default

Is there a reason why ootb the ENTITY-MIB is disabled by default? Is there any negative impact when activating that MIB? Maybe @doug_schulze can shed some light on those questions

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Issue with Duplicate Request Validation in ServiceNow Catalog

Hi I have a requirement in an existing catalog item that contains three dropdown variables:LevelGradeStageWhen a user submits a request, the system should validate these three variables along with the Requested For user’s location. It should check wh...

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How to add more icons to the left in Service Operations Workspace? (see image)

See image. We are trying to move over from Agent Workspace to Service Operations Workspace. How do we add a new icon here? In our Agent Workspace, we have an icon here to show a list of relevant Changes.

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REG HYPER LINK ISSUE

i have created a html variable(and i have defined the anchor tag in script include) and its a clickable link it's working fine in native but in workspace its showing entire anchor tag .And i see the issue only in stage instance .In the dev,qa,uat its...

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Remove Field changes from activity logs

In the activity logs, I want to hide field changes for the watchlist. As per my requirement, I have added custom comments in the additional comments, so the field changes are unnecessary since the same information is displayed twice.This change shoul...

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