ServiceNow Community

An user has read only role, however they need to submit service request ?

User with read only role needs to submit catalog , how can we achieve that , which acl are linked with snc_read_only, how we to find those?

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why related list is not shwoing?

Hi All, I have created a Related list by using "relationships" and this i given applies to table as"project" but when i open the project table records then these new related list is not showing what is the reasonn for it ? Regards,Shabbir Shaik

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Resolved! How to rollback fix script if cancelled in between

Hi All, How to rollback update happened due to fix script if cancelled in between, is it possible? Thank you in advance

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CSA Expired

Hi, I have completed my CSA certification 3 years back and I am now looking to do Data Foundation. My Doubt is since CSA certification has expired, I am aware that I should retake my CSA (Which has made me Sad). My question is in upcoming days is the...

Question

Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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How to avoid reload site popup.

we are using scoped applications and a workspace, when we click on UI action, sometimes it gives reload site popup, what could be the possible reason or how to avoid that popup when clicking on UI action, there is no certain reproduceable steps, it i...

Question

ServiceNow Discovery vs Device42

BackgroundWe are looking to implement ServiceNow Discovery for a customer where the customer is already using ServiceNow for ITSM. There has been some previous attempts with importing data to CMDB from Device42 and there seem to be two sides to this ...

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Discovery
Service Mapping

Same flow triggered by multiple records at the same time resulting in incorrect update

Hi Everyone, We have a flow which runs on sc_task table and in one of the steps the flow is checking if the allocations available on an alm_license record then it will reduce the allocations by 1. This functionality is working fine but it doesnt wor...

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How can we use Value Streams and Value Stream steps when they seem isolated

Hello,I wanted to ask advice. We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages. I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Valu...

Question

Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

Article

Resolved! Standard Change Record creating duplicates

I have an issue where some Change Managers are creating a duplicate Standard Change Form/Record when they create a new Standard Change via the SC Catalog Template.This doesn't happen for all users.He's what we're doing 1. Navigate to [Standard Change...

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Change Management

Purchase Order and Transfer Order were Grey colored for Items in Source Request (UI Action in procurement task)

Hi All, Unable to create the Purchase Order and transfer order for the few catalog items(this catalog items are in the order guide). When the procurement task(OOB, source request workflow) is created for these items, there is a source request UI Acti...

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Enterprise Asset Management
Service Catalog

Transfer button for sourcing is disabled on hardware asset workspace

Hello, im facing a problem with the transfer button , it is disabled in the hardware asset workspace but it is activated in the back office for the same sourcing request

Question

How to use reference field's preview record values in UI policy

Lets assume there are three variables.1. var_checkbox - true/false2. var_reference - fetches city locations3. var_selectbox - Several question choices. By default, variable is hidden.in a catalog item. When checkbox is true and reference's location's...

Question

Engagement Risk Summary not showing Risk Areas in Vendor Management Workspace

Hi everyone,I’m working in the Vendor Management Workspace and facing an issue with the Engagement Risk Summary section.According to the scoring logic, results should be calculated normally at the engagement level, and the Supplier Ratings should upd...

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