ServiceNow Community

Is Business Relationship Manager roles usually taken by Product Owner of Business analyst

Hi Community,According to the SN definition in demand management process, BRM is defined as "The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the ser...

Question

Help with GlideScript logic for displaying Service Offers based on Warranty and Uplift TAT values

Hi everyone,I'm new to ServiceNow developement and working on a requirement where I need to display service offers on the front end based on values from the u_offer_id table. Specifically, I want to conditionally show warranty and additional service...

Question

Upcoming Upgrade from Xanadu Patch 9b to Zurich Patch 1 – Plugin & Feature Review

Hello All,We are planning to upgrade our instances (Dev, UAT, and Prod) from Xanadu Patch 9b to Zurich Patch 1.As part of the upgrade preparation, we are reviewing the currently installed plugins and applications. According to the Zurich release note...

Question
Architect

How to hide specific quick link on now mobile

Hello Everyone, I'm trying to hide two specific quick links on Now Mobile app which are created under taxonomy topic. I can see user criteria can restrict, but in my instance there is no additional role for Mobile and portal for End users. Is there ...

Question

How to hide 'Create known error article' link on problem form

Hi Team, Could someone please help me with configuring the visibility of the "Create Known Error Article" link based on the following conditions:For P1/P2 tickets:The link should be visible only when the ticket is in the Root Cause Analysis (RCA) sta...

Question

Applicative Credentials for MSSQL

Hi folks, I'm trying to discover MS SQL installed in Windows Machine.I've defined applicative credentials and win credentials but's throwing the error. Credentials being used:User name: sa

Question

Why does Discovery not use sys object source table like its intended to?

Hi all, We are running both agent based and agent less discovery and see that the ID field in sys_object_source table is either 'servicenow' or 'AgentClientCollector' as we see below The issue we see is that when discovery runs again for the same C...

Question

Displaying multi row variable set on sc_task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

Question

Unable to create app in App Engine Studio – Scope name error

Hi Community,I’m new to ServiceNow and working on my Personal Developer Instance (Zurich release).Whenever I try to create my first app in App Engine Studio, I get this error:“Unable to create this application. Go back to the create app experience an...

Question

Zurich Release

Currently not able to create scoped apps within Zurich. I have released and requested a few PDIs so far and still having the same issue. I get the error message: "Unable to create this application. Go back to the create app experience and enter a dif...

Question

Next steps after CSA exam?

I would love to know what paths people are taking after the CSA exam from a noncoding perspective. I want to go about it structurally. I am not entirely new to ServiceNow and have worked in a techno functional role before. Which certifications or ski...

Question

Which Certification Path to go after the CSA?

Hello Everyone,I recently completed my CSA certification, but I'm unsure about which certification to pursue next. Currently, I’m working as a portal developer, and I’d like to enhance my knowledge in both portal development and ITSM.I’d appreciate y...

Question

📢 Personal Developer Instance (PDI) UI Updated.

Just a quick update — the UI for my Personal Developer Instance (PDI) has changed. It now includes streamlined access to App Engine Studio and Creator Studio, along with a refreshed dashboard layout. Attaching a screenshot for reference. If not check...

Question

Is the BotID in the manifest file and the AppID in ServiceNow for Teams the same?

Is the BotID in the manifest file and the AppID in ServiceNow for Teams the same?①Register your AppID in system Property > "sn_now_azure.teams_installed_app_id" > Value②The manifestFile BotID is different from the App ID.

Question

Why do app names differ when changing languages in Microsoft Teams?

Why do app names differ when changing languages in Microsoft Teams?Which is the older version?JP↓ EN↓

Question
Virtual Agent