Demo: Service Bridge

[Lakshmi Sarasch]

TPSM's Service Bridge application helps enterprise customers, the service provider, and partners connect their ServiceNow instances to power the flow of work across the ecosystem securely. As a result, each team can work in their own environments without having to configure and maintain custom integrations. This simplifies the user experience while improving efficiency and slashing costs. Watch the demo to learn more.

[Robert Martire]

How does it work with service requests. Provider has a service request that request approvals and tasks to be created. The service request will be on the Consumers portal, correct? How does the task look like in the provider instance, that is, will the variables come over like if it was submitted in their own environment or will it populate the work notes as in the demo? What about if the provider updates the workflow or the variable how does the consumer see this? 

[Phillip Godwin]

Hi Robert - 

It's different than a standard Service Request.  The Service Bridge Remote Catalog Item feature allows a Provider to specify questions that will be asked and variables that will gathered from a Service Bridge connected customer using a Remote Record Producer that appears in the customer's Service Catalog.  The Provider also specifies a flow that will be used to trigger creation of  a Case, Incident, or Change when the consumer submits a request and the collected info is sent back to the Provider instance.

See the "Create remote catalog items" section in this article for information on how a remote catalog item is set up.