Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance?
Example:
Customer = Boxeo
Customer Child = Boxeo US
Customer Child = Boxeo CA
Both Customers are using the same ServiceNow Instance = boxeo.service-now.com
Setting up Service Bridge to connect to this companies instance requires setting a company on the connection record. If the company is set to Boxeo on the Service Bridge connection, Tasks with the company set to Boxeo US or Boxeo CA cannot be integrated through ServiceBridge. The response is "Task must have company or account field associated with a service bridge consumer to create a remote task". The only option is to set the company on the record to Boxeo which leads to innaccurate task data.
Service Bridge also doesn't allow multiple connections to an instance where you could create a second connection for each child company. Hoping the ServiceNow Service Bridge team can provide some clarity or options?
