service bridge/exchange problem with sending update to consumer(Cache issue)

spaceman2023
Tera Expert

3 hours ago

Hi updates aren't flowing from producer to consumer. i found the BR that starts the process (Manage task updates). the issue is the condition  SBCacheService().usingRTParentTable. when i turned on the service exchange logs, i get log Service Exchange (SBCacheService): getRTParentTables: none found. this effectively prevents updates from going to customer. we had to run the code below to fix this 

addRTParentTable(table_Class_name). but after a while it resets and we have to run the code again. is there a way to fix this?
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Kenny Caldwell
ServiceNow Employee

an hour ago

This should fix the issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3115714

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