ServiceNow Agent AI delivers smarter automation
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yesterday - last edited yesterday
ServiceNow Agent AI delivers smarter automation across IT, HR, customer service, and more, boosting efficiency and outcomes for industries worldwide.
Key Benefits
ServiceNow Agent AI automates complex workflows using AI agents that plan tasks, gather data, make decisions, and learn over time without constant human input. These agents handle repetitive work, cut costs by reducing manual labor, and scale effortlessly to manage high volumes of tasks simultaneously. They also provide consistent, accurate results, improve decision-making with real-time insights, and enhance experiences for employees and customers through 24/7 personalized support.
Real-World Scenarios
IT Service Management: In a large bank facing ticket overload, Agent AI automatically classifies incidents, pulls data from databases, and resolves common issues like password resets or software glitches without agent involvement—reducing resolution time by up to 50% and freeing IT teams for critical fixes.
Customer Service: A telecom company uses Agent AI to handle billing inquiries via chat; the agent verifies accounts, checks transaction history, drafts responses, and escalates only complex cases—improving response speed, customer satisfaction scores, and lowering support costs by automating 70% of routine queries.
HR Onboarding: For a global retailer, AI agents orchestrate new hire processes by gathering documents, scheduling training via APIs, and sending personalized welcome kits—cutting onboarding from days to hours while ensuring compliance and reducing HR workload.
Industry Impact
Organizations adopting ServiceNow Agent AI see faster operations, fewer errors, and better scalability, with built-in governance keeping everything secure and compliant. This positions businesses to thrive in digital transformation by turning AI into a limitless digital workforce.
