Inbound virtual variables seem very help for populating fields that a consumer does not directly have. For example, I am setting the assignment group based on a virtual variable. It sets my target variable just fine, it never reflects that variable o...
Hi,We had state field mapping between provider(case table) and Consumer (incident table). Where case is in awaiting Info , We are changing incident state to "On hold". We are in situation where Case is Resolved in provider Instance from state "Await...
When case is resolved in provider instance. The incident also should be resolved in consumer side. We had state & resolution notes field mapping for this.At one situation, where case might be resolved without resolution notes from backend, at that ti...
Currently, I'm trying a demo connection between Provider instance and Consumer instance. but currently the provider instance KMF is warming with stats below:and this is my error message when I tried to connection:Any expert can help me resolve it. Th...
Hi All I'm trying (without success) to create a timeline page with incidents as the main item and the state change metric as sub items.Unfortunately the sub items require a reference field to the parent record, which is not present in the metric inst...
Hi, I've been investigating Service Bridge as an alternative to a custom integration with a provider. I've completed the lab for the Service Bridge for Providers and Service Bridge for Consumers classes. I have producer and consumer instances and am ...
Has anyone been able to configure an Analytics Hub aging report for SAFe work items such as Demand, Feature, or Epic? Any hints appreciated.
Hi Team,I'm Darshan Hiranandani, I've configured the Service Bridge Provider and consumer setup in our ServiceNow environments for handling Incidents, but we’re encountering an issue with attachment synchronization. Here’s the situation:When an attac...
We have dependent choice list field 'Rejection reason' created on approval table which is dependent on task approval type. We have configured choices for the same with dependent value. We are able to see the choices in the 'rejection reason' choice ...
Hi all, Our organization have some specific requirements for upcoming changes in a timeline view that unable to fulfill by OOTB. Basically a one page upcoming 6/12 months timeline view with different critical service in row different that give a hol...
What is pier tickets in servicenow
Configured the Service Bridge Provider and consumer set up in our ServiceNow environments for Incidents. Getting the issue with Attachments Synchronization. When the Attachments is added to Incident, System adding those attachments to Remote Task in ...
We have a problem with Service Bridge version 1.1.0Everything was set up, and the connection was established. All the information "flows" correctly from the consumer, and can be seen on the provider side. But the problem is outbound from the provider...
Is there a way to transfer attachments, work notes, and comments created before the service bridge connection was established? For us, only comments and attachments added after the service bridge was created (condition was met) are transferred.
I have 3 choices created in list collector.Choice 1 Choice 2 Choice 3 My requirement is once choice 1 is added then hide choice 2 and choice 3 to be selected. If choice 2 or choice 3 is selected then hide choice 1 to be selected.I tried through oncha...
