TPSM Unified Data Model

[Community Alums]

Hi

ServiceNow, differentiates TPSM as being able to provide a unified data model.
But if we are moving away from having ServiceNow ITSM and CSM, what is fundamentally different with what we get with TPSM other than the great powerful ServiceBridge piece (especially remote task for ebonding).
I want to make sure in us setting up our new TPSM instance, we're not missing a trick and have considered the data model correctly. 

[Phillip Godwin]

Hi Chris - 

You should consider these features that are available today:

• Proactive Service Experience Workflows  that bridges operations and customer service, giving an operations engineer the ability to quickly identify all customers impacted by an incident or change, automatically open cases for impacted customers, and communicate with them as required.
• Account Lifecycle Events Onboarding that enables a structured, customizable playbook driven experience for onboarding technology provider customers
• Technology Product Support Case application enables a case type and workflows that are designed for Technology Providers

And these that are coming in the Xanadu store release: 

• Account Lifecycle Events - Customer Success Management introduces the Customer Success Data Model, Workspace , and Workflows for monitoring and managing customer success
• Service Bridge Foundation Data Sync enables the synchronization of selected CMDB CIs from a provider to a Service Bridge connected consumer.

Hope this helps!

[Community Alums]

Thanks so much for this great information.
We will explore each feature to assess its potential for us.
Besides the ServiceNow documentation, is there any other resources to find out more about these features? For example, if I wanted a greater overview of what the Product Support Case offers and the change in experience in the CSM workspace with it's unique page variant? No current videos seem to be out there to help give some basic overviews to learn from?

[Phillip Godwin]

Hi - there aren't any videos yet that I'm aware of, but I'm attaching a few slides that may help.

[SrdanMatijevic]

On top of what @Phillip Godwin listed, I would add the Product Catalog Management. Depending on the type of products your company is selling, this could be a great asset. It gives the best value with Order Management.