ServiceNow’s May Q2 Store Release brings AI front and center for Telecom—with the launch of Customer Success AI Agents that are reshaping how service providers manage customer success.
Part of the Telecommunications Service Management product, these AI agents monitor customer health, detect and prevent risks, and automatically trigger personalized success plays. By continuously analyzing usage trends and engagement data, they help telcos stay one step ahead—resolving issues before they escalate and delivering proactive, seamless customer experiences.
Want to go deeper?
Explore the technical breakdown of how these Customer Success AI agents work—and how they’re helping CS teams work more efficiently and focus on what matters most. Read the detailed blog.
Introducing More AI Agents for Industries
Later in Q2, we’ll be launching more AI agents for service providers that streamline the resolution of billing disputes and network incidents—automating root cause analysis, triage, and next steps. Read our latest AI Agents for Industries blog.
Got questions? Want to connect with our AI experts?
Leave a comment—we’d love to answer any questions and help you get started using our AI agents purpose-built for telecom.
