Dears,
I want to know the Servicenow's OOTB function related to Asset (or Inventory?) management.
The situation is that for example our company has stocks of iPhone 15 in our warehouse in order to sell them to our customer. And when a new customer order with having iPhone 15 is created, we need to assign one of the stocks in the Stockroom. Additionally, when a new sales quote with having iPhone 15 is created, we want to reserve it from Stockroom.
Now what I am planning to realize these requests is as below:
1. Create a Stockroom (alm_stockroom) record for our warehouse.
2. Register lots of Hardware (alm_hardware) records with related to the created Stockroom.
3. The registered hardware's state-substate is all "In Stock"-"Available"
4. When new quote or order with having iPhone 15 is created, I want to change the state-substate to "On Order" or "In Stock"-"Reserved"
My questions are from here...
Q1. Is doing from 1 to 4, is this the correct way? or am I doing something wrong,,,?
Q2. If the way is correct, in order to do 4 (Change State-Substate in alm_hardware), do I have to prepare a workflow? or are there any other OOTB ways to check the rest of the stocks and to change the State-Substate of the Hardware?
These situations should be happened normally,,, does anyone have any experience like this?
Thanks!
