Order tasks for jeopardy management

[ashwajit_b]

Hi, I've following queries related to jeopardy management.

1. As per the documentation, orders task are required to be defined upfront in the flow and these needs to be created using create order planned task. For existing flow, do we need to create new flow for enabling jeopardy, or is there an option available(including addition of place holder task and setting relationships) to enable these in the existing flows itself? 
2. Can SLA set only for order tasks? Basically we have some independent flows which are part of order activity and not triggered by / part of order tasks, can SLAs / jeopardy set for such flows

Thank You,

Kind Regards,

Ashwajit 

[Tom Schnarr]

The jeopardy management logic in Order Management is based on the OrderPlannedTask - as you mentioned.  If you go off product, and build your own customizations, such as your flows you would need to similarly customize the jeopardy logic for this function.  I would encourage you to revisit your logic to use the subflow's as designed in the product.  Alternatively create an order planned task, with SLA details - when this task is moved to 'in progress' use a businessRule to trigger your custom flow which may give you your place holder..    For part 2 - the orderPlannedTask is an extension of 'PlannedTask' where the SLA logic derives from.   So SLA with respect to the task can be managed from there - but the subsequent impacts on the order jeopardy does require the orderPlannedTask (sn_ind_tmt_orm_order_task)

[ashwajit_b]

Hi Tom,

Thank you for looking into this. I basically wanted to understand that I have created some flow without consideration of Jeopardy, but now I need to enable it for these flow.

So to accomplish this, do I need to recreate these flows with orderPlannedTask so that I can used the OOTB capability? Or is there a way to use these tasks in my existing flow so that I can use this OOTB capability?