Dear members,
I have scenario of Cancel Product Order in which cancellationReason is to be captured, processed (optional) and passed it on to a downstream system.
/api/sn_ind_tmt_orm/cancelproductorder of OMT(Utah) gives a field cancellationReason which can be used for this.
But this field is not captured in any table (may be in Customer Order) because I don't see this in neither customer order XML nor in customer order line items/product orders. Am I missing something or is this a bug or a feature which is yet to be implemented?
Is there any workaround to capture the cancellationReason and send it to downstream system?
Thanks,
Molay
Hello @MolayD21 ,
The Cancellation Reason passed via the API is captured as a journal entry against the Order in 'Additional Comments'. As such, the reason is not saved in any field against the order record itself.
If you need to pass the reason to the downstream system, an option could be to fetch reason from Additional
Comments in the subflow such as by storing it in a variable.
Also note that Additional Comments may be updated either by the Application or by implementation steps and as such will have time stamped chronological comments against it.
Let me know if this works for you.
Hello @MolayD21 ,
The Cancellation Reason passed via the API is captured as a journal entry against the Order in 'Additional Comments'. As such, the reason is not saved in any field against the order record itself.
If you need to pass the reason to the downstream system, an option could be to fetch reason from Additional
Comments in the subflow such as by storing it in a variable.
Also note that Additional Comments may be updated either by the Application or by implementation steps and as such will have time stamped chronological comments against it.
Let me know if this works for you.
