Private Community forum where members of the CRM and Industry Workflows PACs can view presentations ...
272 PostsWe’re inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, you’ll gain e...
Understand customer feelings and personalize interactions with emotional insight Sentiment Analysis is a generative AI capability that evaluates and summarizes customer sentiment on case records. t uses case activity such as description, state, prior...
As per client requirement, FSM technician or dispatcher should have feature to create Work Order or Work Order Task from Agent Mobile app. Currently there is a provision to create Work Order task but there is no provision to select the Temaplate.Pl...
I have activated Smart Assessment. I have also enabled the Smart assessment questionnaire for FSM. Next, I created and published a new Smart Assessment template. Then I created a new FSM questionnaire and linked it to the new Smart Assessment templat...
The move toward Autonomous Networks is already in progress. Leading telecom operators are shifting from isolated automation to intent-driven, self-governing operations, aiming for networks that are more resilient, efficient, and aligned with both cus...
Hello,Does ServiceNow support placing orders for consumers?( B2C model)On my instance , when I try to place an order, Account is always required, but for B2C models, consumers aren't tied to Accounts. I'm curious + am I missing something here?
Hello Community! We’re excited to share a new documentation update designed to make it easier for you to find the TMF APIs used across telco products. What’s new? We’ve noticed many community posts asking for examples and references of TMF API...
I am facing an issue in Sales and Order Management while creating quote line items.Steps followed:1. Navigate to Quotes module2. Redirected to the Catalog tab3. Select a product offering/catalog item4. Fill all mandatory characteristics5. Click on Ad...
Business Requirement: - Some of the clients / customer may have a B2C model. Where the consumer can use external system to submit the orders. In such cases they may not use Account / customer fields on the customer Order forms but rather they would ...
Hello guys?Could you help me change the status color I highlighted in this screenshot? Does anyone know where the setting is? I've tried, but it still doesn't change. Thank you.
Hi Experts,I am facing a challenge in Product Modeling (CME) and would appreciate your insights or recommendations.I have modeled a Bundle Product Offer that contains three child products. Out of these, two child Product Offers (PO1 and PO2) are func...
lead management, when I open a lead form and click the Convert Lead button, the popup window appears blank (white screen). After trying 4–5 times, the popup finally loads correctly and allows me to convert the lead into an account or opportunity. How...
Has anyone rolled out the Product Catalog on the Consumer Portal so that households and consumers can browse through and order items? Curious if this has been done. If not, what is your current order intake process for consumers needing to order prod...
Hi from Bonnie Scotland!I have searched on this subject and attempted to create a Flow using Now Assist, but I am still not seeing the results, so thought I would lean on this group's knowledge - if I may. For the purpose of getting FSM into our orgi...
Hi, I am facing issue with out of the box Portal FAQ widget.When the csm_index page in CSM portal is browsed after login, it is displaying published articles but if logged out and trying to browse the same page, the Portal FAQ widget is displaying "N...
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