Is 'Process Order Enrichment' the first flow to get triggered in Customer Order journey. Can someone provide details if enrichment can be done by customizing this flow or enrichment has to be done outside of this flow?
TSM is a industry product that includes ITSM, CSM and adds telco industry flavour to it. I am trying to understand what additional capabilities TSM offers over ITSM & CSM. After going through various documentation, my understanding stands as below (a...
Let me elaborate:Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"? Question :2:I have to pre - sync few billing related characteristics(some may have pric...
Hi Team, I want to know the detail understanding on how to consume the Kafka Messages/Topics and take appropiate action in servicenow
We want to expose TMF Open APIs on our ServiceNow environment. So, I saw reference to the Trouble Ticket Open API being part of the Telecommunication Open APIs application. In a new developer instance, I installed the Telecommunication Open APIs app...
Looking for Document Management System reference document.also, do we need subscription for Document management system and any pricing details.
We have created few Decision Tables (in sys_decision using decision designer) to perform various business rules as part of our scoped application. When we promoting the scoped app from one dev instance to another dev instance. Though the decision tab...
Hi all, Could you please help me find out how this layout is appearing on the order form in the CSM/FSM Workspace please? I have checked the order form layout, but this section is not configured there. I need to update the fields appearing in this l...
Hi All - please guide how to create performance and capacity dashboard in servicenow wherein we can showcase the system overview like CPU, Database etc..
Can we use ServiceBridge to sync Product offering , specifications and P/S/R catalog between instances ?
how to develop a fulfillment with dynamic orchestration workflows driven by an advanced product catalog? Any thoughts or pointers?
What is the Use Case were we need to build a Service Catalog for each P/S/R and how this gets integrated between OMT and Service Catalog ?
Hi Folks, I am facing decmosition issue while placing a Service Order for the Modify journey. I have a service specification catalog Customer Facing Service (CFS) and Resource Facing Service (RFS). Both CFS and RFS having relationship with decomposit...
hi allI am part of rise up, can anyone suggest how to get TNI plugin to develop some user stories. I have extensive telecom background and new to ServiceNow so keen to learn but cannot find TNI plugins.I guess it is for customers only but if there an...
I would like to run MACD in SOMT (Sales and Order Management for Telecom) with Customer Lifecyle Workflow.However, it appears that some of this functionality is not available for the entire customer lifecycle with OOB. Is there a better way to handle...
