Access to the March 18th Telco PAC session
I cannot access the link sent by Tom Schnarr with the March 18th Telco PAC session, would you please grant me the necessary access? Thank you Luciano ParolaCIO - Cirion Technologies
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CTI Integration with Cisco Finesse
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...
Telecom new cmn_media table-anyone know how to use it?
There was a recent table created this month called cmn_media in the CMDB Ci Class version 1.68.0. This is all the info that was provided: cmn_mediacmn_media is a generic table that stores media that is uploaded against a record. Current options are v...
Resolved! Order Task relationship with Change Request
Hello, Having a scenario, when my change request is getting Closed/Cancelled using flow. Then, order task also getting Closed/Cancelled. Could you please help me with the relevant BR. Change Type - Normal. Thanks & Regards,Ambadas
Resolved! Service Contract and Entitlement are not automatically created after order completion (SOMT)
I am using the latest version of SOMT (Sales and Order Management for Telecom).In Product Offering, there is a checkbox for Create Order, and when the Order is completed, the Service Contract and Entitlement are not automatically generated in OOB.In ...
How to use a reference field for the Input type of Characteristic ?
I would like to use a reference field in the Input type of Characteristic (Table:sn_prd_pm_characteristic) that is set in the Specification (Product/Service/Resource). Unfortunately, I could not find a reference field at present; is there any way to ...
TMF 622
I have created a create order via TMF 622, where should it be populated? Inside Customer Orders or Product orders.
Is 'Process Order Enrichment' the first flow to get triggered in Customer Order journey?
Is 'Process Order Enrichment' the first flow to get triggered in Customer Order journey. Can someone provide details if enrichment can be done by customizing this flow or enrichment has to be done outside of this flow?
Additional capabilities offered by TSM over ITSM & CSM
TSM is a industry product that includes ITSM, CSM and adds telco industry flavour to it. I am trying to understand what additional capabilities TSM offers over ITSM & CSM. After going through various documentation, my understanding stands as below (a...
Resolved! IS nested Characteristics Supported in SOMT
Let me elaborate:Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"? Question :2:I have to pre - sync few billing related characteristics(some may have pric...
How to consume Kafka messages/topics from servicenow
Hi Team, I want to know the detail understanding on how to consume the Kafka Messages/Topics and take appropiate action in servicenow
Resolved! Installed the Telecommunication Open APIs in my developer instance but cannot find the API endpoints
We want to expose TMF Open APIs on our ServiceNow environment. So, I saw reference to the Trouble Ticket Open API being part of the Telecommunication Open APIs application. In a new developer instance, I installed the Telecommunication Open APIs app...
Looking for Document Management System reference document.
Looking for Document Management System reference document.also, do we need subscription for Document management system and any pricing details.
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