How product Inventory created
Hi All, Wanted to know how product inventory created from customer order line item in TSM module .Kindly share some link which i can refer ,Is there some script or Worklfow ? Regards, Vinita
Forum Posts
How to single out a specific task even if there are multiple quantities on the order line
In Sale and Order Management, when ordering multiple items, create and approve an order with a quantity of 1 to, say, 10 for the subject item in the catalog.After approval, the order is broken down based on the configuration of the catalog and a task...
Relationship between Product offering To Product offering
HI, Until now I have come across the situation of mapping product offering Relationship with Product specifications. Now I need to map one product offering to another product offering. I have successfully mapped PD3 and PD2 with PD1 under the Produ...
Error message feed to BSS systems using TMF-641
Hello Team, As per the TMF-641 specs, there is an object for "ServiceOrderErrorMessage" which is used to send the error messages (e.g fallout error codes, functional codes etc), however when I've checked the API documentation of ServiceNow, I didn't ...
How to set changing the mobile device only with existing mobile subscription at SOMT
What is the best way to set selling a new model of mobile device only while keeping the plan from a customer who already has a mobile subscription with ServiceNow's SOMT?Also, what kind of structure should we create for the product catalog to achieve...
Resolved! PONR based on date
Hi Team, Regarding PONR for a service order, we can these based on tasks, i.e. before or after a specific task. In one of my scenario, I’m setting up an appointment for a customer via FSM module and is able to store this appointment date in my specif...
Resolved! Customer order decomposing in multiple (>100) Resource Orders
use case:- managed services customer, they sell ''services'' as product, e.g. sd wan monitoring and installation- 1 customer order = 1 PO > PS requires RS (Routers)For quantity requirement, would you:- enter the quantity at ordering1 order line > 200...
Implementation regarding the assignment request for the necessary personnel to advance the Opportuni
As we progress with an opportunity, there will likely be cases where we'll need support from product managers or SEs for proposal preparation. In such situations, I’d like to know which features in ServiceNow can be used to request support and manage...
Order tasks for jeopardy management
Hi, I've following queries related to jeopardy management. As per the documentation, orders task are required to be defined upfront in the flow and these needs to be created using create order planned task. For existing flow, do we need to create new...
Assets checking function existing in Stockroom?
Dears,I want to know the Servicenow's OOTB function related to Asset (or Inventory?) management.The situation is that for example our company has stocks of iPhone 15 in our warehouse in order to sell them to our customer. And when a new customer orde...
Resolved! Managed Services PSR
Hello all, I was wondeering if anyone had examples of PSR for managed services? Company A is selling/offering managed services product B which contains incident management services, problem, change, event, etc.How would you define the PSR?
TMF 622 Product Order API: Issue with storying of External ID
Noticed an issue in storying the external order identifier for customer order. Tried both below ways in the request body: 1) "externalId": "123465", 2) "externalId": [ { "owner": "TMF", "externalIdentifierType": "POnumber", "@type...
Resolved! How do I change the color of the State displayed in Order Timline?
How do I change the color of the State displayed in Order Timline?For example, I want to change the color of “Completed” from green to blue.
Resolved! Exist "attribute-based costing"?
Hi everyone,I am just wondering whether Attribute-based costing is exist in ServiceNow, or not,,,From Attribute-based pricing point of view, depending on the selected attribute's value, we can adjust the price of the product.Then, I am thinking that ...
workflow ID executed for Service Order
Hi, is there a way to identify the workflows ID's which are executed / getting executed for the Service Orders For a cancel order, I need to create a workflow to revoke the changes that were made by the provide order, but I need to get the details of...
