In the rack visualization, if I want to install a shelf and place four ONUs on that shelf, how can I configure it?I would like to confirm how to install a shelf and place multiple devices on it, in the same way as the above question, and how to manag...
Hi, I've placed a bundle order (via TMF-645 API) consisting of multiple CFS orders, and now need to cancel a single specification from this bundle. ServiceNow's cancel API would cancel the whole order, as it does not allow cancellation of single spec...
Hi all, If I want use all of functions of TSM(Telecom Service Management), what is the necessary plugins to install??As long as I read product documents, I could not find the list which explained that. Also, it's bothersome to install plugins one by ...
Hi All, Wanted to know how product inventory created from customer order line item in TSM module .Kindly share some link which i can refer ,Is there some script or Worklfow ? Regards, Vinita
In Sale and Order Management, when ordering multiple items, create and approve an order with a quantity of 1 to, say, 10 for the subject item in the catalog.After approval, the order is broken down based on the configuration of the catalog and a task...
HI, Until now I have come across the situation of mapping product offering Relationship with Product specifications. Now I need to map one product offering to another product offering. I have successfully mapped PD3 and PD2 with PD1 under the Produ...
Hello Team, As per the TMF-641 specs, there is an object for "ServiceOrderErrorMessage" which is used to send the error messages (e.g fallout error codes, functional codes etc), however when I've checked the API documentation of ServiceNow, I didn't ...
What is the best way to set selling a new model of mobile device only while keeping the plan from a customer who already has a mobile subscription with ServiceNow's SOMT?Also, what kind of structure should we create for the product catalog to achieve...
Hi Team, Regarding PONR for a service order, we can these based on tasks, i.e. before or after a specific task. In one of my scenario, I’m setting up an appointment for a customer via FSM module and is able to store this appointment date in my specif...
use case:- managed services customer, they sell ''services'' as product, e.g. sd wan monitoring and installation- 1 customer order = 1 PO > PS requires RS (Routers)For quantity requirement, would you:- enter the quantity at ordering1 order line > 200...
As we progress with an opportunity, there will likely be cases where we'll need support from product managers or SEs for proposal preparation. In such situations, I’d like to know which features in ServiceNow can be used to request support and manage...
Hi, I've following queries related to jeopardy management. As per the documentation, orders task are required to be defined upfront in the flow and these needs to be created using create order planned task. For existing flow, do we need to create new...
Dears,I want to know the Servicenow's OOTB function related to Asset (or Inventory?) management.The situation is that for example our company has stocks of iPhone 15 in our warehouse in order to sell them to our customer. And when a new customer orde...
Hello all, I was wondeering if anyone had examples of PSR for managed services? Company A is selling/offering managed services product B which contains incident management services, problem, change, event, etc.How would you define the PSR?
Noticed an issue in storying the external order identifier for customer order. Tried both below ways in the request body: 1) "externalId": "123465", 2) "externalId": [ { "owner": "TMF", "externalIdentifierType": "POnumber", "@type...
