Forum Posts
Resolved! Service Contract and Entitlement are not automatically created after order completion (SOMT)
I am using the latest version of SOMT (Sales and Order Management for Telecom).In Product Offering, there is a checkbox for Create Order, and when the Order is completed, the Service Contract and Entitlement are not automatically generated in OOB.In ...
How to use a reference field for the Input type of Characteristic ?
I would like to use a reference field in the Input type of Characteristic (Table:sn_prd_pm_characteristic) that is set in the Specification (Product/Service/Resource). Unfortunately, I could not find a reference field at present; is there any way to ...
TMF 622
I have created a create order via TMF 622, where should it be populated? Inside Customer Orders or Product orders.
Is 'Process Order Enrichment' the first flow to get triggered in Customer Order journey?
Is 'Process Order Enrichment' the first flow to get triggered in Customer Order journey. Can someone provide details if enrichment can be done by customizing this flow or enrichment has to be done outside of this flow?
Additional capabilities offered by TSM over ITSM & CSM
TSM is a industry product that includes ITSM, CSM and adds telco industry flavour to it. I am trying to understand what additional capabilities TSM offers over ITSM & CSM. After going through various documentation, my understanding stands as below (a...
Resolved! IS nested Characteristics Supported in SOMT
Let me elaborate:Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"? Question :2:I have to pre - sync few billing related characteristics(some may have pric...
How to consume Kafka messages/topics from servicenow
Hi Team, I want to know the detail understanding on how to consume the Kafka Messages/Topics and take appropiate action in servicenow
Resolved! Installed the Telecommunication Open APIs in my developer instance but cannot find the API endpoints
We want to expose TMF Open APIs on our ServiceNow environment. So, I saw reference to the Trouble Ticket Open API being part of the Telecommunication Open APIs application. In a new developer instance, I installed the Telecommunication Open APIs app...
Looking for Document Management System reference document.
Looking for Document Management System reference document.also, do we need subscription for Document management system and any pricing details.
How promote a Custom Decision Table from one instance to another
We have created few Decision Tables (in sys_decision using decision designer) to perform various business rules as part of our scoped application. When we promoting the scoped app from one dev instance to another dev instance. Though the decision tab...
Resolved! Order Management - CSM/FSM Workspace
Hi all, Could you please help me find out how this layout is appearing on the order form in the CSM/FSM Workspace please? I have checked the order form layout, but this section is not configured there. I need to update the fields appearing in this l...
Performance and Capacity Dashboard
Hi All - please guide how to create performance and capacity dashboard in servicenow wherein we can showcase the system overview like CPU, Database etc..
ServiceBridge support sync Product catalog offering , specifications and P/S/R
Can we use ServiceBridge to sync Product offering , specifications and P/S/R catalog between instances ?
