Expand/Collapse button not showing on order orchestration tab

Emilie6
Tera Contributor

Hi! I think I've found a bug on the Order Orchestration tab.  You're supposed to be able to expand each item down to its lowest level and should be presented with an expand/collapse button (per this documentation), but I'm not able to trigger the appearance of the expand/collapse button for lower-level items.  I've tried hovering over the task, clicking on it, but to no avail.  The only place I'm able to see the expand/collapse is by selecting the top-level item in the diagram.  Example:

Emilie6_0-1713825025317.jpeg

 

 

Emilie6_1-1713825025318.jpeg

 

 

If you click on the order line item box and pay very close attention, you will see the collapse/expand button flicker on and off but it doesn't stay on the screen so you can't click on it.  I took a recording and was able to capture the button appearing momentarily (under the order line number), but it disappears right after:

Emilie6_2-1713825025319.jpeg

 

Can anyone corroborate this or has anyone found a work around?  I'm getting the same results in both our client UAT instance and my PDI.  Someone from my team suggested to try zooming out of the diagram while clicking on the item you want to expand, but this isn't working consistently.

1 ACCEPTED SOLUTION

ShashankInamdar
ServiceNow Employee
ServiceNow Employee

Hi @Emilie6 ,

This has been observed on the Washington release and there is already a defect that is tracking this. It seems this issue is limited to the Chrome browser. You may want to try this in Firefox or Safari until this is fixed.

 

Regards

Shashank

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1 REPLY 1

ShashankInamdar
ServiceNow Employee
ServiceNow Employee

Hi @Emilie6 ,

This has been observed on the Washington release and there is already a defect that is tracking this. It seems this issue is limited to the Chrome browser. You may want to try this in Firefox or Safari until this is fixed.

 

Regards

Shashank