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Resolved! ServiceOder Open API throw error while using external ID

I am using Service Order Open API to create service order. I am using the example payload given in servicenow document. I have just removed the sys_id and updated them with external ID. External ID for Service Specification, Place, Account and Contac...

Customer Order Managment vs Order Management

Could use some pointers, tips or hints.  What is the difference between these two "modules" within SN?  Why would I look at one vs the other when looking at customer orders or customer line items?  I know that the table structure (columns) are slight...

order_mgmt_pic.png
lentzm1 by Tera Contributor
  • 1682 Views
  • 1 replies
  • 1 helpfuls

Resolved! Automatically Create Customer Account from incoming Payload

Hello everyone, My organization is working in the Order Management for Telecom, Media & Tech application. Currently, we're using the OOTB functionality where customer accounts need to be set up in ServiceNow before they can be sent via payload. If th...

cnharris1 by Kilo Sage
  • 1397 Views
  • 5 replies
  • 2 helpfuls

Resolved! Product Offering Qualification

I could not see any reference to TMF 679 (only 645 - service qualification) in various ServiceNow materials. Is 679 supported at all / any plans to do so?

hodgy111 by Tera Contributor
  • 1755 Views
  • 2 replies
  • 0 helpfuls

Order Task Hierarchy

Hi Members, Is it possible to maintain parent-child hierarchy among Order Tasks (sn_ind_tmt_orm_order_task) in OMT? I am not talking about Order Planned Task which is recommended for Jeopardy management in OMT. Let's consider a simple use case for ac...

MolayD21 by Giga Guru
  • 846 Views
  • 2 replies
  • 1 helpfuls

Create Record on the Order vs /createOrder TMF API

Hi All, Please excuse me if my question is pretty basic.For Order management there are TMF API(s) which are available for creating the order, which when invoked may have additional steps of creating the required and related records apart from order. ...

susharma by Tera Contributor
  • 947 Views
  • 3 replies
  • 0 helpfuls

Resolved! TSM

In a ServiceNow Greenfield Scenario, TSM has to be implemented with ITSM (of TSM) as a starting point. Customer has to manage its multiple Customers (CSPs - Communication Service Providers) on Now Platform (B2B kind of scenario). What is recommended ...

Alka Sharma by Tera Contributor
  • 2970 Views
  • 7 replies
  • 3 helpfuls

Manual Task vs Automated Task

Hi members, It can be seen in most of the industry standard Order Orchestration & Management Systems that there is clear distinction between manual task (for capturing user inputs, perform swivel chair jobs etc.) and automated tasks (for executing co...

MolayD21 by Giga Guru
  • 1569 Views
  • 2 replies
  • 0 helpfuls

Resolved! Installing Telecommunications Network Inventory (TNI)

I am trying to install Telecommunications Network Inventory (TNI) on my PDI which runs on Tokyo version. This document from SNow says to use sn_ind_tmt_orm for TNI. To best of my knowledge, this namespace is for OMT and OMT is already installed on my...

MolayD21 by Giga Guru
  • 4231 Views
  • 10 replies
  • 5 helpfuls

Resolved! Order Management for Telecom, Media & Tech

Good afternoon,I'm new to the Order Management for Telecom, Media & Tech space and just had a quick question. Is the Order Management for Telecom, Media & Tech application dependent on the Order Management application?I'm curious to know if they are ...

cnharris1 by Kilo Sage
  • 1654 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to Import Product Catalog with help of Json, Excel, XML

Use Case 1 : Export Product Catalog Data from ServiceNow instance to another ServiceNow Instance (As mentioned export and Import in form of Excel, XML, JSON) Ans - Using Upset is Possible. (Export and Import in JSON is required)Use Case 2 : Product C...

N Aravindh by Tera Contributor
  • 1747 Views
  • 5 replies
  • 2 helpfuls