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Resolved! TMF 641 service Ordering - Order management

  i am just started my learning on TSM , Order management. just i got stuck and unable to get forward. can some one help on this pls. We say, TMF 641 - api is industry standard for Service ordering . how this will be integrated with our catalog in Se...

PaulSylo by Tera Sage
  • 1443 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to access Standard Change template change field values

Hi, I have a requirement to get values present in standard change template. From a template I would like to get the value of owner group but unable to fetch them.Currently I'm using a script to get value present in array place 5 but the drawback is i...

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Resolved! Service Now

Is Service Now available on Premise?

gbarber3 by Giga Contributor
  • 2310 Views
  • 6 replies
  • 1 helpfuls

How to increase help text box length?

Hi,I need to increase size of help text box. Currently 'help text' box length depends on size of the text. But I want to keep width of length of help text box the same irrespective of the amount of text. Please help me to do so.Attaching screenshot f...

TASNEEM by Tera Contributor
  • 828 Views
  • 4 replies
  • 3 helpfuls

Resolved! Service Order Open API - Catalog not found

Hi,I needed to make changes to a Service Specification (characteristic changes). I created a new version of the existing service specification, made the changes and published it. I retired and archived the previous version. Also updated the decision ...

Saurav Paira by Tera Contributor
  • 1815 Views
  • 5 replies
  • 0 helpfuls

Resolved! Auto populate value based on condition

Hi  I have requirement where i need to populate values based on condition. In catalog form i have chcek box field when it is select then single line field need to be displayed and readonly i have done using ui policies But "team possible" is the valu...

suuriya by Tera Contributor
  • 763 Views
  • 2 replies
  • 1 helpfuls

Servicenow Sharepoint Integration using REST API

Has anyone done Servicenow Sharepoint Integration using REST API. I need to know following for the start? Use Case is : retreive doc and tie to change module. 1. What are the prerequisites from sharepoint end for the successful connect?2. How can we ...

Annu Kumari by Tera Contributor
  • 2095 Views
  • 3 replies
  • 1 helpfuls

Glide_var field types

Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...

Uday16 by Tera Contributor
  • 2849 Views
  • 3 replies
  • 11 helpfuls

Resolved! TMF 642 - Alarm Management Open API

Hi All, I need help in using TMF 642 plugin in ServiceNow. We basically want to register our ServiceNow instance with 3rd party network monitoring tool who is using TMF 642 APIs and sending alarms in TMF format. As per the process to receive the alar...

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Resolved! SMS Alerts from Servicenow

Hello Team, We are looking for the process where user will receive the SMS alerts from servicenow when cases are opened/closed, can someone please provide me with the steps to implement the same. Thanks in advance. Prudhvi