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TMF621 Not functional when trying to implement in the real world

The Open API Specification:TMF621 Trouble Ticket Management API REST Specification ServiceNow Documentation:Trouble Ticket Open APISpoilerUse this API to manage ticket information between external ticketing systems and the Now Platform.Use this API t...

Dewald by Tera Contributor
  • 1363 Views
  • 7 replies
  • 3 helpfuls

Resolved! Looking for the name space names for the API's

HI & Good Morning All,I am unable to get the name space names for the following API's. Can anyone help me with that?TMF - 666TMF - 673/674/675 is the geographical siteTMF - 632 Party management (Contacts)TMF - 666 customer & AccountsI am trying find ...

Madhan27 by Mega Guru
  • 1372 Views
  • 6 replies
  • 6 helpfuls

Resolved! TMF 641 Service Order

Hello All,   I have one question on this TMF 641 Service Order API with the Service Catalog. My scenario is if I Ordered a service using 641 and I see Service Order is getting created in ServiceNow and goes for Approval. Now I want to add one compone...

PaulSylo by Tera Sage
  • 1105 Views
  • 2 replies
  • 5 helpfuls

Resolved! TMF 641 service Ordering - Order management

  i am just started my learning on TSM , Order management. just i got stuck and unable to get forward. can some one help on this pls. We say, TMF 641 - api is industry standard for Service ordering . how this will be integrated with our catalog in Se...

PaulSylo by Tera Sage
  • 1270 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to access Standard Change template change field values

Hi, I have a requirement to get values present in standard change template. From a template I would like to get the value of owner group but unable to fetch them.Currently I'm using a script to get value present in array place 5 but the drawback is i...

ManjuShree_0-1667231552911.png

Resolved! Service Now

Is Service Now available on Premise?

gbarber3 by Giga Contributor
  • 1880 Views
  • 6 replies
  • 1 helpfuls

How to remove the specific value from the string

Hi All, I want to remove a specific value from the string. Could you please help me to removing the value from the string.Below is the string and I want to remove the role and it's sys_id from it. Thanks for the response in advance. RegardsSivaprasat...

Sivaprasath_0-1667146774812.png
Sivaprasath by Tera Contributor
  • 387 Views
  • 1 replies
  • 0 helpfuls

How to increase help text box length?

Hi,I need to increase size of help text box. Currently 'help text' box length depends on size of the text. But I want to keep width of length of help text box the same irrespective of the amount of text. Please help me to do so.Attaching screenshot f...

TASNEEM by Tera Contributor
  • 659 Views
  • 4 replies
  • 3 helpfuls

Resolved! Service Order Open API - Catalog not found

Hi,I needed to make changes to a Service Specification (characteristic changes). I created a new version of the existing service specification, made the changes and published it. I retired and archived the previous version. Also updated the decision ...

Saurav Paira by Tera Contributor
  • 1573 Views
  • 5 replies
  • 0 helpfuls

Resolved! Auto populate value based on condition

Hi  I have requirement where i need to populate values based on condition. In catalog form i have chcek box field when it is select then single line field need to be displayed and readonly i have done using ui policies But "team possible" is the valu...

suuriya by Tera Contributor
  • 655 Views
  • 2 replies
  • 1 helpfuls

Servicenow Sharepoint Integration using REST API

Has anyone done Servicenow Sharepoint Integration using REST API. I need to know following for the start? Use Case is : retreive doc and tie to change module. 1. What are the prerequisites from sharepoint end for the successful connect?2. How can we ...

Annu Kumari by Tera Contributor
  • 1915 Views
  • 3 replies
  • 1 helpfuls