I have a resource specification that defines Environment(aka Application Service, like prod, dev,test, etc.) each environment resource must be linked to at least 2 VM resources or can be linked to more VM resources based on provided quantity.How can ...
Hi Team, Q1) How can we modify data structure of TMF 641 order message to add new fields and modify existing field types?( how to modify the REST API and DB and forms according to the new fields structure) Q2) Is it recommended to modify the standard...
Hi Team, Is there any mobile app there for Telecom Service Management? As TSM is integrated with FSM, we have mobile app for FSM. We wanted to understand like is there any mobile app there for TSM which will integrate with FSM Mobile app. If there is...
The Open API Specification:TMF621 Trouble Ticket Management API REST Specification ServiceNow Documentation:Trouble Ticket Open APISpoilerUse this API to manage ticket information between external ticketing systems and the Now Platform.Use this API t...
HI & Good Morning All,I am unable to get the name space names for the following API's. Can anyone help me with that?TMF - 666TMF - 673/674/675 is the geographical siteTMF - 632 Party management (Contacts)TMF - 666 customer & AccountsI am trying find ...
Hello All, I have one question on this TMF 641 Service Order API with the Service Catalog. My scenario is if I Ordered a service using 641 and I see Service Order is getting created in ServiceNow and goes for Approval. Now I want to add one compone...
i am just started my learning on TSM , Order management. just i got stuck and unable to get forward. can some one help on this pls. We say, TMF 641 - api is industry standard for Service ordering . how this will be integrated with our catalog in Se...
Hi Team,we configured 'Allow Digest' for some notifications, we would like to enable 'Allow Digest' for those notifications for all users.we are able to find solutions to add on each user level, under system settings -> Notification preferences -> se...
Hi, I have a requirement to get values present in standard change template. From a template I would like to get the value of owner group but unable to fetch them.Currently I'm using a script to get value present in array place 5 but the drawback is i...
Best way to map specification characteristics from product/service order as an attribute in CI cmdb class .Looking for some best approach/documentation to integrate Order management with CMDB
Hi The docs says If the specification relationship is of a Composed of type, decomposition doesn't happen https://docs.servicenow.com/en-US/bundle/tokyo-telecommunications-management/page/product/tmt-order-mgt/concept/order-mgt-order-decomposition....
Is Service Now available on Premise?
When a TMF 641 request is placed for a given specification, it goes successfully. Accordingly a customer order gets created along with an order line item. It's approved so moved to Acknowledged state. But after that: 1. Domain order (i.e.) Service or...
Hi All, I want to remove a specific value from the string. Could you please help me to removing the value from the string.Below is the string and I want to remove the role and it's sys_id from it. Thanks for the response in advance. RegardsSivaprasat...
Hi,I need to increase size of help text box. Currently 'help text' box length depends on size of the text. But I want to keep width of length of help text box the same irrespective of the amount of text. Please help me to do so.Attaching screenshot f...
