In a ServiceNow Greenfield Scenario, TSM has to be implemented with ITSM (of TSM) as a starting point. Customer has to manage its multiple Customers (CSPs - Communication Service Providers) on Now Platform (B2B kind of scenario). What is recommended ...
Hi members, It can be seen in most of the industry standard Order Orchestration & Management Systems that there is clear distinction between manual task (for capturing user inputs, perform swivel chair jobs etc.) and automated tasks (for executing co...
We are using Quantity Characteristics in Specification Relationship to decompose from Parent CFS to number of child CFS instances. I have observed that when Quantity Characteristics value is provided as order enrichment on Service Order of Parent CFS...
I am trying to install Telecommunications Network Inventory (TNI) on my PDI which runs on Tokyo version. This document from SNow says to use sn_ind_tmt_orm for TNI. To best of my knowledge, this namespace is for OMT and OMT is already installed on my...
Good afternoon,I'm new to the Order Management for Telecom, Media & Tech space and just had a quick question. Is the Order Management for Telecom, Media & Tech application dependent on the Order Management application?I'm curious to know if they are ...
Use Case 1 : Export Product Catalog Data from ServiceNow instance to another ServiceNow Instance (As mentioned export and Import in form of Excel, XML, JSON) Ans - Using Upset is Possible. (Export and Import in JSON is required)Use Case 2 : Product C...
I see attribute mapping option available from Product Specification to CFS, but no option for attribute mapping from CFS to RFS. Am i missing some settings or its not available.
The Open API Specification:TMF621 Trouble Ticket Management API REST Specification ServiceNow Documentation:Trouble Ticket Open APISpoilerUse this API to manage ticket information between external ticketing systems and the Now Platform.Use this API t...
HI & Good Morning All,I am unable to get the name space names for the following API's. Can anyone help me with that?TMF - 666TMF - 673/674/675 is the geographical siteTMF - 632 Party management (Contacts)TMF - 666 customer & AccountsI am trying find ...
Hello All, I have one question on this TMF 641 Service Order API with the Service Catalog. My scenario is if I Ordered a service using 641 and I see Service Order is getting created in ServiceNow and goes for Approval. Now I want to add one compone...
i am just started my learning on TSM , Order management. just i got stuck and unable to get forward. can some one help on this pls. We say, TMF 641 - api is industry standard for Service ordering . how this will be integrated with our catalog in Se...
Hi Team,we configured 'Allow Digest' for some notifications, we would like to enable 'Allow Digest' for those notifications for all users.we are able to find solutions to add on each user level, under system settings -> Notification preferences -> se...
Hi, I have a requirement to get values present in standard change template. From a template I would like to get the value of owner group but unable to fetch them.Currently I'm using a script to get value present in array place 5 but the drawback is i...
Best way to map specification characteristics from product/service order as an attribute in CI cmdb class .Looking for some best approach/documentation to integrate Order management with CMDB
Hi The docs says If the specification relationship is of a Composed of type, decomposition doesn't happen https://docs.servicenow.com/en-US/bundle/tokyo-telecommunications-management/page/product/tmt-order-mgt/concept/order-mgt-order-decomposition....
