How to call external APIs from Servicenow Order management
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‎11-19-2023 11:01 PM
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs/Order management, I want to initiate an workflow so that third party APIs can be called. How can I do that?
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‎11-20-2023 03:05 AM
Could you please elaborate a bit more on how order tasks are generated automatically upon order decomposition?
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‎11-20-2023 03:38 AM
Order tasks are generated based on the RFSs I have configured.
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‎11-20-2023 03:44 AM
I think you're almost there. If you could generate order tasks based on your RFSs then you can further process the order tasks.
Hope this helps.
Thanks,
Molay
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‎11-20-2023 03:48 AM
I can process the order tasks manually, like change their status etc. but what I need is the order tasks should execute without any manual intervention. That's why I want to have the integration of workflows with order tasks.
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‎11-20-2023 03:52 AM
You can use business rules on order tasks and attach subflows.