How to call external APIs from Servicenow Order management

[Gargichatterjee]

In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs/Order management, I want to initiate an workflow so that third party APIs can be called. How can I do that?

[MolayD21]

Could you please elaborate a bit more on how order tasks are generated automatically upon order decomposition?

[Gargichatterjee]

Order tasks are generated based on the RFSs I have configured.

[MolayD21]

I think you're almost there. If you could generate order tasks based on your RFSs then you can further process the order tasks.

Hope this helps.

Thanks,

Molay

[Gargichatterjee]

I can process the order tasks manually, like change their status etc. but what I need is the order tasks should execute without any manual intervention. That's why I want to have the integration of workflows with order tasks.

[MolayD21]

You can use business rules on order tasks and attach subflows.