Dear Community,As a beginner in ServiceNow, I am currently in the process of trying to locate the TMF API for catalog requests that are stored in the SC_Request table. I have been searching for a direct TMF API but have been unable to find one thus f...
Hello,Use case: Customer can order x routers as part of Managed service offering and require installation at different locations. Using OMT only, how can we meet this requirement? It looks like location is at the order line level → do we have to crea...
Hi Team, is there a ServiceNow documentation available having the details of processes that will happen in case of Inflight changes / cancels on Service Orders? In one pf the post I read that after cancel is received for an Service Orders, all the in...
Hi, just want to know as how to set PONR for service orders. I suppose these will be set in Provide Journey orders and will be used by In-flight change/cancel orders, can someone please guide to the documentation / process for the same, thank you..!!...
What is the guideline / best practices to follow in order to choose the right CI class for the network equipments . we have around 180+ types network equipments . getting mixed direction to choose the CI class . few suggest to choose base class ( ne...
Hi,I have created in the Network Inventory Workspace:Equipment Holder Model (Model category = Equipment Rack, Name = Rack)Equipment Holder Model (Model category = Slot, Name = Rack Slot)Network Model Relationship (Type = Rack to Slot, Child = Rack Sl...
Hi Team, Do we have any OOB actions to create Network site in TNI model? So that Site name feild will be auto populate with default naming convention provided by Servicenow. Please advise ThanksVinay
Hi How to manage fibre channels and lambdas ? How do i Model DWDM (Dense wavelength-division multiplexing) How do i Model ROADM (Reconfigurable optical add-drop multiplexer)What tables are used and if there is no table can I create its own class and ...
Hello,We will be receiving a nonTMF/custom JSON payload from external system(s) that we need to convert to TMF format(in our case TMF642 format) . What's the best way to attain this? As i am new to Servicenow so could you please suggest or help me ho...
Hello Community, Could you explain the importance of the resourceSpecification and serviceSpecification parameters in the GetProductSpecificationByID Product Catalog Open API (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integra...
I have added 2 task in the Template -> workorder template and proper entry is there in decision table for work order generation, but still OM is generating only one task mapped with workorder . How i can create 2 task mapped with workorder ? Surpri...
Can someone please suggest, what does the following error means?{ "code": 1, "reason": "Invalid payload: Order creation failed", "message": "Invalid payload: Order creation failed", "details": [ { "message": "The undefined value has...
We need to model CFS, RFS, Resource and its Installed Base Item (IBI). Project is using OMT and CSM along with ITSM. There are 2 options:We can model CFS and RFS in OMT Service Specification and resource as Resource Specification. Further Resource S...
Hi! I think I've found a bug on the Order Orchestration tab. You're supposed to be able to expand each item down to its lowest level and should be presented with an expand/collapse button (per this documentation), but I'm not able to trigger the app...
Hi. I am new to this order management stuff. I need a service for example a broadband service where users can raise this from service portal and I can see an order getting created for the user request. Can someone help me with this#ordermanagement
