ServiceBridge support sync Product catalog offering , specifications and P/S/R
Can we use ServiceBridge to sync Product offering , specifications and P/S/R catalog between instances ?
Forum Posts
Catalog-driven orchestration (SOM/OMT)
how to develop a fulfillment with dynamic orchestration workflows driven by an advanced product catalog? Any thoughts or pointers?
Building product catalog model in OMT / service catalog
What is the Use Case were we need to build a Service Catalog for each P/S/R and how this gets integrated between OMT and Service Catalog ?
Decomposition Rule Issue for Telco Service Order For Modify
Hi Folks, I am facing decmosition issue while placing a Service Order for the Modify journey. I have a service specification catalog Customer Facing Service (CFS) and Resource Facing Service (RFS). Both CFS and RFS having relationship with decomposit...
TNI Plugins
hi allI am part of rise up, can anyone suggest how to get TNI plugin to develop some user stories. I have extensive telecom background and new to ServiceNow so keen to learn but cannot find TNI plugins.I guess it is for customers only but if there an...
How to manage the entire customer lifecycle in SOMT (Sales and Order Management for Telecom)
I would like to run MACD in SOMT (Sales and Order Management for Telecom) with Customer Lifecyle Workflow.However, it appears that some of this functionality is not available for the entire customer lifecycle with OOB. Is there a better way to handle...
Resolved! Clarification on Order Line Item Action "nochange"
Hi Team, What is the meaning of Action "nochange" at the order line item and how what the out of the box implementation for this action in decomposition? Thanks, Aneesh D
Resolved! TMF637 - Methods and Details
HI Team,Can we please confirm if we have any plan to add Patch/PUT methods on TMF637 API. I would like to understand why was if not provided so far, is there any particular reason behind it?@ShashankInamdar Thank you! Kailash
TNI : Rack Visualization
In the rack visualization, if I want to install a shelf and place four ONUs on that shelf, how can I configure it?I would like to confirm how to install a shelf and place multiple devices on it, in the same way as the above question, and how to manag...
Cancellation of single specification order from a bundle order
Hi, I've placed a bundle order (via TMF-645 API) consisting of multiple CFS orders, and now need to cancel a single specification from this bundle. ServiceNow's cancel API would cancel the whole order, as it does not allow cancellation of single spec...
How to explore plugins for telecom industry
Hi all, If I want use all of functions of TSM(Telecom Service Management), what is the necessary plugins to install??As long as I read product documents, I could not find the list which explained that. Also, it's bothersome to install plugins one by ...
How product Inventory created
Hi All, Wanted to know how product inventory created from customer order line item in TSM module .Kindly share some link which i can refer ,Is there some script or Worklfow ? Regards, Vinita
How to single out a specific task even if there are multiple quantities on the order line
In Sale and Order Management, when ordering multiple items, create and approve an order with a quantity of 1 to, say, 10 for the subject item in the catalog.After approval, the order is broken down based on the configuration of the catalog and a task...
Relationship between Product offering To Product offering
HI, Until now I have come across the situation of mapping product offering Relationship with Product specifications. Now I need to map one product offering to another product offering. I have successfully mapped PD3 and PD2 with PD1 under the Produ...
Error message feed to BSS systems using TMF-641
Hello Team, As per the TMF-641 specs, there is an object for "ServiceOrderErrorMessage" which is used to send the error messages (e.g fallout error codes, functional codes etc), however when I've checked the API documentation of ServiceNow, I didn't ...
