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How to track chats and voice calls in Activity Tracking of ServiceNow Lead Management

ankur203097
Tera Contributor

‎11-17-2025 01:08 PM

Hi,

I am building a lead and opportunity management solution using ServiceNow SOMT. I have been asked to enable tracking chats and voice calls as a part of the Activity tracking feature of SOMT - Lead management and opportunity management. Right now only Email is supported OOTB. Is there any configuration change which can be done to enable these.

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