How to set changing the mobile device only with existing mobile subscription at SOMT

[Satoshi Abe]

What is the best way to set selling a new model of mobile device only while keeping the plan from a customer who already has a mobile subscription with ServiceNow's SOMT?

Also, what kind of structure should we create for the product catalog to achieve this?

[ShashankInamdar]

Hi @Satoshi Abe 

You could model the device and plan as two separate sellable offerings, and have a horizontal relationship between the two products/services - such as Device Requires Plan.

This way you can swap the Device while keeping the Plan, and during the Swap you re-establish the horizontal relationship between the new Device and the Plan that is already in the inventory.

[Satoshi Abe]

Hi @ShashankInamdar 

Thanks for the suggestion!

I would use the "Compatibility Rule" to construct a horizontal relationship.
In such a case, the concern is that the Compatibility Rule may complicate the process when processing multiple orders.
For example, if the customer orders 10 items each of Device and Plan, we only need to select one Order Line Item for each, and you only need to select one Order Line Related Item.

On the other hand, 10 Domain Orders will be generated for each Order Line Item (Device and Plan) , and 10 Product Inventories will be generated for their Domain Order Related Items.

All the Domain Order Related Items (except the one Product Inventory that will eventually be tied to the Domain Order) will need to be deleted.
I think it is not efficient to do this process manually one by one, but is there any effective way to do this in OOB?