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11-22-2023 02:20 AM
Dear members,
As per OMT product documentation, NOW OMT supports amending contact information.
Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to Customer Order?
Thanks,
Molay
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11-28-2023 06:56 AM
Hi @molayd ,
The OOTB Inflight change for Contact is supported for Order Line Item Contact Change.
You should be able to extend the capability to define new Inflight Change Type - say, 'Order Contact'. For this you will need to define a new change type in the table 'Inflight Change Type' and create a new Business Rule to affect the change similar to the OOTB BR - 'Capture Contact Inflight Changes'.
Regards
Shashank
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11-28-2023 06:56 AM
Hi @molayd ,
The OOTB Inflight change for Contact is supported for Order Line Item Contact Change.
You should be able to extend the capability to define new Inflight Change Type - say, 'Order Contact'. For this you will need to define a new change type in the table 'Inflight Change Type' and create a new Business Rule to affect the change similar to the OOTB BR - 'Capture Contact Inflight Changes'.
Regards
Shashank