Multiple PONR scenario

[Joshua Chen FX]

Hello,

In the SN official doc, they show an use case with multiples PONR within the same order line.

• Is this correct? Can you have multiple PONRs? 
  

If yes, how? when PONR is triggered, it flag TRUE at order line, thus preventing changes on any product orders. 
Can you set the flag to individual product order instead of order line?

[molayd · Accepted solution]

Hi Joshua,

ServiceNow OMT doesn't support multiple PONR out of the box. Even though it is shown in the picture, any one of the order tasks can set PONR flag as true at the top order line item depending on which one gets executed earlier than others. Thus, the entire order line item and its components (children line items, domain orders) reaches PONR.

But there is a way to set PONR to only a single order line item instead of the top order line item. I tested it on my PDI but never implemented on real project considering this is not an OOtB feature.

Hope this helps.

Thanks,

Molay

[Joshua Chen FX]

i figured 😞 my use case includes a router service + a router resource

at the service order level, you cant do any inflight changes once the router security config is completed

at the resource order level, you cant do any inflight cahnges once the product has left the warehouse, i.e. shipped

[Mahesh_Krishnan]

I do recall trying this out in my PDI but cannot remember at what point the PONR flag is set; is it when the order is Approved?

[Joshua Chen FX]

the PONR flag is set at the order line level