VLAN Modelling?
Hi Team, How to model VALN in ServiceNow wrt TNI? Please advise ThanksVinay
Forum Posts
How to set the value of characteristic in subflow?
Hi, I want to set the value of Characteric, Installation_type as "Manual" in the subflow which is getting invoked via the service order. I am not able to do that. Attaching is the screenshot how I am doing that. If that is not the correct way please ...
Resolved! Dependency declaration for service orders
Hi, I want to define dependency among the service orders (for the CFS and RFSs), which are getting generated after decomposition. Currently there is no sequence maintained for the service orders. So all the service orders are getting executed paralle...
How to call external APIs from Servicenow Order management
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs/Order management, I want to initiate an workflow so that third party APIs can be called. How can I do t...
Resolved! Automatic state management for Service Orders
Hi,I am placing an order for my configured product offering. After the order approval, the decomposition is happening, and service orders are getting created. Now the order state is In progress but the service orders are still in Draft state, whereas...
How to check and do capacity reservation on network resource/Elements
Hi Team, In ServiceNow, How do we check capacity of network resources for future reservations? Do we have any OOTB/ Any way ? Please advise. Question is related to Telecom Networks. ThanksVinay
Resolved! Can we automate the approval of Order Fulfilment Manager?
To start the Order Fulfilment process, I understood that the order needs to be approved by the Order Fulfilment Manager. This is a manual process. Can we bypass the step for the particular order journey? Or can we automate the process? So that after ...
Resolved! Is Telecom Order Management and Order management are the same?
Hi,In the Servicenow documents, I can see documentation for Telecom Order Management till Utah release. When I am changing it to Vancouver release it is redirecting to Order Management. Are both of them same? For telecom orders, we need to refer to O...
Need idea or documentation on Telecom service provisioning & Network provisioning wrt Telecom
Hi Team, DO we have any Documentation on Telecom service provisioning or Network provisioning? Real time implementations of End to End Service provisioning? Please advise ThanksVinay
Resolved! ServiceOder Open API throw error while using external ID
I am using Service Order Open API to create service order. I am using the example payload given in servicenow document. I have just removed the sys_id and updated them with external ID. External ID for Service Specification, Place, Account and Contac...
Customer Order Managment vs Order Management
Could use some pointers, tips or hints. What is the difference between these two "modules" within SN? Why would I look at one vs the other when looking at customer orders or customer line items? I know that the table structure (columns) are slight...
Resolved! Automatically Create Customer Account from incoming Payload
Hello everyone, My organization is working in the Order Management for Telecom, Media & Tech application. Currently, we're using the OOTB functionality where customer accounts need to be set up in ServiceNow before they can be sent via payload. If th...
Resolved! Product Offering Qualification
I could not see any reference to TMF 679 (only 645 - service qualification) in various ServiceNow materials. Is 679 supported at all / any plans to do so?
Order Task Hierarchy
Hi Members, Is it possible to maintain parent-child hierarchy among Order Tasks (sn_ind_tmt_orm_order_task) in OMT? I am not talking about Order Planned Task which is recommended for Jeopardy management in OMT. Let's consider a simple use case for ac...
Create Record on the Order vs /createOrder TMF API
Hi All, Please excuse me if my question is pretty basic.For Order management there are TMF API(s) which are available for creating the order, which when invoked may have additional steps of creating the required and related records apart from order. ...
