Hi , I have created product specifications and product offering, but when creating order I am getting 1 product name for all the products. Please advise what could be the issue. Attached the order issue for your reference.
All:I have tried to diagnose the issue but have not been successful. I have attached the diagram of the Catalog Hierarchy for the Product Offering I have created. Everything works fine until the CFS, but for some reason the value of a Characteristic...
getting errors while submitting the order The configuration on 1 order line does not match any product model. Please check order line: [ORDL0001218] Pls advise what could be reason and how to fix it.
in the servicenow doc, it says decomposition rule are only valid for product specification (source) https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/task/order-mgt-specification-rels.html yet, I've been testin...
Order Type Product is not visible under Choose an Order Type + ServiceNow Order Management Pls advise what could be the issue and steps to make it visible.
Hi Team, We had requirement as to generate equipment & Hostname naming convention for network equipment types OLT, WDM, Routers etc.. when user wants to create instance of equipment using change request or API method. Example : If user wants to creat...
Hello:I get the following message when I try to view the Catalog Hierachy from any of the specification records or the Product Offering record. I am a able to view the hierarchy of any of the OOB specs. Appreciate your assistance in advance! Mahesh
Hi, Do we have the data model of OM or any reference document which will guide us like in which table the attribute/characteristic/actions are getting stored? Thanks.
How can we use SD WAN with service now?
Hello All:I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provid...
Hi, Facing issue while adding sub card into sub slot.It is expected that to get only related Inventory templates in Search. But all inventory templates are getting visible. Add Card Record Producer form: - After clicking on Template Search. All inv...
I am trying to delete the remote task definitions In TSM from Provider instance which are created ,but not able to delete them nor able to inactivate them.Need help.
Hi,Please help to get documentations for "Slot" & "Interface naming pattern". Want to add equipment name instead of "Slot" during instance creation. Current name: - Slot-1Expected name: -XXXX/ASR 9006/0/Slot-1 Thanks.
Hi Team, We have requirmnment as below "Ports on which physical connection can not created (Alarm and monitoring ports)" Meaning, the ports which are allocated for alarm management purpose, should not allow physical connection on them. How to achieve...
I understood that we have debugging/log options for flows but is there any way that we can debug the OM as well. I need this, so that we can debug the whole flow what values are getting passed from the order to the flows/subflows etc.Currently, I hav...
