Resolved! OM data model
Hi, Do we have the data model of OM or any reference document which will guide us like in which table the attribute/characteristic/actions are getting stored? Thanks.
Forum Posts
How does SD WAN work with the service now?
How can we use SD WAN with service now?
Resolved! Order not getting decomposed
Hello All:I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provid...
Issue in Adding Sub Card in Sub Slot - Add Card Record Producers
Hi, Facing issue while adding sub card into sub slot.It is expected that to get only related Inventory templates in Search. But all inventory templates are getting visible. Add Card Record Producer form: - After clicking on Template Search. All inv...
Remote Task definition-Telecommunication Service Management(TSM)
I am trying to delete the remote task definitions In TSM from Provider instance which are created ,but not able to delete them nor able to inactivate them.Need help.
Telecommunication Service Management
Hello everyone,I am a beginner in TSM can anyone help me out in understanding do we need to have consumer(who use servcenow) and provider(who use servicenow) instances only or any platform can work?As we have service bridge to connect two instances i...
Slot/Interface Naming Pattern in Models
Hi,Please help to get documentations for "Slot" & "Interface naming pattern". Want to add equipment name instead of "Slot" during instance creation. Current name: - Slot-1Expected name: -XXXX/ASR 9006/0/Slot-1 Thanks.
Ports on which physical connection can not created (Alarm and monitoring ports)
Hi Team, We have requirmnment as below "Ports on which physical connection can not created (Alarm and monitoring ports)" Meaning, the ports which are allocated for alarm management purpose, should not allow physical connection on them. How to achieve...
Debugging OM
I understood that we have debugging/log options for flows but is there any way that we can debug the OM as well. I need this, so that we can debug the whole flow what values are getting passed from the order to the flows/subflows etc.Currently, I hav...
Hiding Configuration Item of Equipment model
Hi Team, I have scenario, a Network Equipment named A. It has 6 replaceable card cages.2- For Power Unit2- For Network Termination2-For Line Termination. For Network termination shelf-1, we can plug Card-1.Card-1 has 4 Optical ports & 3 Ethernet por...
Communicating within domain orders
Hi members, As per recommendation in sample flows/sub-flows in OMT demo data, Order Stage is used to control the flow progression among several domain order flow. For example, a CFS flow should only start after its child RFS has order stage as X. For...
How to handle Equipment Name
Hi, How to customize instance name which is getting generated through change model (Sample - Create Equipment)? Thanks
Fallout management
Is there any extensive documentation available for fallout management in the Order Management? We want to implement fallout for our flow. We have logics to be executed during fallout. One more question would be what all actions we can take when a fal...
Service Order Management On Hold Reason codes
how do I add order management status "on hold" reason codes. When I place a customer order in the state "On Hold" there is not a pop up field for reason codes OR a field that I can add for text input. Can anyone tell me how to configure an on hold r...
Resolved! Rack Information is not visible in Create equipment Record Producers
Hi, While raising CR request during instance creation using "Create equipment". Rack instance manually created not visible in form same is visible through API. can you please suggest correct approach.
