how do I add order management status "on hold" reason codes. When I place a customer order in the state "On Hold" there is not a pop up field for reason codes OR a field that I can add for text input. Can anyone tell me how to configure an on hold r...
Hi, While raising CR request during instance creation using "Create equipment". Rack instance manually created not visible in form same is visible through API. can you please suggest correct approach.
Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...
Dear members, As per OMT product documentation, NOW OMT supports amending contact information. Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...
Hi Team, How to model VALN in ServiceNow wrt TNI? Please advise ThanksVinay
Hi, I want to set the value of Characteric, Installation_type as "Manual" in the subflow which is getting invoked via the service order. I am not able to do that. Attaching is the screenshot how I am doing that. If that is not the correct way please ...
Hi, I want to define dependency among the service orders (for the CFS and RFSs), which are getting generated after decomposition. Currently there is no sequence maintained for the service orders. So all the service orders are getting executed paralle...
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs/Order management, I want to initiate an workflow so that third party APIs can be called. How can I do t...
Hi,I am placing an order for my configured product offering. After the order approval, the decomposition is happening, and service orders are getting created. Now the order state is In progress but the service orders are still in Draft state, whereas...
Hi Team, In ServiceNow, How do we check capacity of network resources for future reservations? Do we have any OOTB/ Any way ? Please advise. Question is related to Telecom Networks. ThanksVinay
To start the Order Fulfilment process, I understood that the order needs to be approved by the Order Fulfilment Manager. This is a manual process. Can we bypass the step for the particular order journey? Or can we automate the process? So that after ...
Hi,In the Servicenow documents, I can see documentation for Telecom Order Management till Utah release. When I am changing it to Vancouver release it is redirecting to Order Management. Are both of them same? For telecom orders, we need to refer to O...
Hi Team, DO we have any Documentation on Telecom service provisioning or Network provisioning? Real time implementations of End to End Service provisioning? Please advise ThanksVinay
I am using Service Order Open API to create service order. I am using the example payload given in servicenow document. I have just removed the sys_id and updated them with external ID. External ID for Service Specification, Place, Account and Contac...
Could use some pointers, tips or hints. What is the difference between these two "modules" within SN? Why would I look at one vs the other when looking at customer orders or customer line items? I know that the table structure (columns) are slight...
