In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs/Order management, I want to initiate an workflow so that third party APIs can be called. How can I do t...
Hi,I am placing an order for my configured product offering. After the order approval, the decomposition is happening, and service orders are getting created. Now the order state is In progress but the service orders are still in Draft state, whereas...
Hi Team, In ServiceNow, How do we check capacity of network resources for future reservations? Do we have any OOTB/ Any way ? Please advise. Question is related to Telecom Networks. ThanksVinay
To start the Order Fulfilment process, I understood that the order needs to be approved by the Order Fulfilment Manager. This is a manual process. Can we bypass the step for the particular order journey? Or can we automate the process? So that after ...
Hi,In the Servicenow documents, I can see documentation for Telecom Order Management till Utah release. When I am changing it to Vancouver release it is redirecting to Order Management. Are both of them same? For telecom orders, we need to refer to O...
Hi Team, DO we have any Documentation on Telecom service provisioning or Network provisioning? Real time implementations of End to End Service provisioning? Please advise ThanksVinay
I am using Service Order Open API to create service order. I am using the example payload given in servicenow document. I have just removed the sys_id and updated them with external ID. External ID for Service Specification, Place, Account and Contac...
Could use some pointers, tips or hints. What is the difference between these two "modules" within SN? Why would I look at one vs the other when looking at customer orders or customer line items? I know that the table structure (columns) are slight...
Hello everyone, My organization is working in the Order Management for Telecom, Media & Tech application. Currently, we're using the OOTB functionality where customer accounts need to be set up in ServiceNow before they can be sent via payload. If th...
I could not see any reference to TMF 679 (only 645 - service qualification) in various ServiceNow materials. Is 679 supported at all / any plans to do so?
Hi Members, Is it possible to maintain parent-child hierarchy among Order Tasks (sn_ind_tmt_orm_order_task) in OMT? I am not talking about Order Planned Task which is recommended for Jeopardy management in OMT. Let's consider a simple use case for ac...
Hi All, Please excuse me if my question is pretty basic.For Order management there are TMF API(s) which are available for creating the order, which when invoked may have additional steps of creating the required and related records apart from order. ...
Hi, I have a background of ITSM and Config management at those typical organisation level CI's & Infrastructure. I have no in-depth familiarity with big Telco infrastructure. What I need to capture is "Link" data for Fiber optic link or Microwave l...
Hi,Currently we are facing issues in updating the location of WAP devices as its coming from Switch Pattern through Discovery Schedules. Can we update the location of devices in WAP class using Telecommunication Network Inventory plugin?
In a ServiceNow Greenfield Scenario, TSM has to be implemented with ITSM (of TSM) as a starting point. Customer has to manage its multiple Customers (CSPs - Communication Service Providers) on Now Platform (B2B kind of scenario). What is recommended ...
