Not able to open CSM/FSM workspace in PDI

[Yuvan Raj Kuma1]

Hello All,

  I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error.  I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in advance!!!

[Community Alums · Accepted solution]

Hi @Yuvan Raj Kuma1 ,

Please check the plugins mentioned below: 

The Customer Service plugin (com.sn_customerservice) provides the CSM Configurable Workspace functionality. For more information, see Activate Customer Service Management.

Activating the Customer Service plugin activates the following plugins:

• CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace)
• CSM Configurable Workspace (com.snc.uib.csm_agent_workspace)
• CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify)
• CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes)

[Community Alums · Accepted solution]

Hi @Yuvan Raj Kuma1 ,

Please check the plugins mentioned below: 

The Customer Service plugin (com.sn_customerservice) provides the CSM Configurable Workspace functionality. For more information, see Activate Customer Service Management.

Activating the Customer Service plugin activates the following plugins:

• CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace)
• CSM Configurable Workspace (com.snc.uib.csm_agent_workspace)
• CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify)
• CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes)

[Anurag Tripathi · Accepted solution]

Hi,
Try to repair the plugins if it is already installed. Sandeep has given you the list of plugins .

[Yuvan Raj Kuma1]

@Community Alums  and @Anurag Tripathi  Thanks for your answers and time. Repairing all the plugins really worked.

[N Aravindh]

@Anurag Tripathi 

Same issue for me as well, post upgrade to Washington DC release, unable to Oper or Place the order using CSM/FSM workspace. 

Still not working with List Application are repaired 

Activating the Customer Service plugin activates the following plugins: CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace) CSM Configurable Workspace (com.snc.uib.csm_agent_workspace) CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify) CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes)