OMT Fulfillment Agent & SPM License Consumption

[ChissanuK]

Hello Everyone,

I’m looking for clarification on license consumption for users involved in the OMT–SPM integration.

In our environment, fulfillment users are assigned the role:

sn_ind_tmt_orm.order_fulfillment_agent

This role is used by users who perform fulfillment activities on Orders, Order Lines, and Order Tasks.

According to the ServiceNow OMT–SPM integration documentation, this role also contains/inherits:

it_project_user

From the documentation, this appears to be intentional so fulfillment users can access the related SPM Project / Project Task information as part of the OMT–SPM integration.

Our concern is around license consumption.

We currently have 200+ users who inherit it_project_user through sn_ind_tmt_orm.order_fulfillment_agent. However, in Subscription Management, our Strategic Portfolio Management for Telecommunications Professional subscription only shows a much smaller number of allocated users, which appears to match the users in the subscribed SPM groups.

So we would like to understand:

1. Does a user with sn_ind_tmt_orm.order_fulfillment_agent consume only an OMT license, or both an OMT and an SPM license because it inherits it_project_user?
2. Is the inherited it_project_user access considered part of the OMT–SPM integration entitlement, rather than a separately licensed SPM user?
3. Does Subscription Management calculate SPM consumption based on subscribed groups, associated roles, effective inherited roles, or a combination of these?
4. If it_project_user is inherited only through the OOB OMT fulfillment role, should those users be considered SPM licensed users for compliance purposes?
5. Is there any official licensing documentation or SKU-specific guidance for this OMT–SPM integration scenario?

We want to confirm the expected OOB licensing behavior before making any changes to the role inheritance, since it_project_user appears to be part of the documented OMT–SPM integration design.

Any clarification from someone who has implemented OMT + SPM, or from ServiceNow product/licensing teams, would be greatly appreciated.

Thanks!