Hi Community,
I am working on a Telecom Product Catalog requirement in ServiceNow using Order Management and Product Configuration Core (PCC).
I need to automatically select a specific Router (Product Option) within a Product Bundle based on the Internet Speed (Bandwidth) characteristic selected by the user.
Current Bundle Components:
Internet
DNS
UPS
Router 1
Router 2
Both routers are configured as optional components:
Minimum quantity= 0
Maximum quantity = 1
Mandatory:False
Requirement
If the user selects one of the following Internet Speed values:
100 Mbps
200 Mbps
300 Mbps
400 Mbps
Then:
Router 1 should be automatically selected.
Router 2 should be hidden, disabled, or unavailable for selection.
If the user selects one of the following Internet Speed values:
50 Mbps
1 Gbps
2 Gbps
3 Gbps
5 Gbps
10 Gbps
Then:
Router 2 should be automatically selected.
Router 1 should be hidden, disabled, or unavailable for selection.
I have already tried using Compatibility Rules, but they do not seem to have any effect. No validation message is displayed, and neither router is automatically removed or selected.
Has anyone implemented a similar requirement using standard PCC functionality? Would Configuration Rules, Compatibility Rules, or another approach be the recommended solution?
Any guidance or examples would be greatly appreciated.
Thank you very much!
