OMT Fulfillment Agent & SPM License Consumption

[ChissanuK]

Hello Everyone,

I’m looking for clarification on license consumption for users involved in the OMT–SPM integration.

In our environment, fulfillment users are assigned the role:

sn_ind_tmt_orm.order_fulfillment_agent

This role is used by users who perform fulfillment activities on Orders, Order Lines, and Order Tasks.

According to the ServiceNow OMT–SPM integration documentation, this role also contains/inherits:

it_project_user

From the documentation, this appears to be intentional so fulfillment users can access the related SPM Project / Project Task information as part of the OMT–SPM integration.

Our concern is around license consumption.

We currently have 200+ users who inherit it_project_user through sn_ind_tmt_orm.order_fulfillment_agent. However, in Subscription Management, our Strategic Portfolio Management for Telecommunications Professional subscription only shows a much smaller number of allocated users, which appears to match the users in the subscribed SPM groups.

So we would like to understand:

1. Does a user with sn_ind_tmt_orm.order_fulfillment_agent consume only an OMT license, or both an OMT and an SPM license because it inherits it_project_user?
2. Is the inherited it_project_user access considered part of the OMT–SPM integration entitlement, rather than a separately licensed SPM user?
3. Does Subscription Management calculate SPM consumption based on subscribed groups, associated roles, effective inherited roles, or a combination of these?
4. If it_project_user is inherited only through the OOB OMT fulfillment role, should those users be considered SPM licensed users for compliance purposes?
5. Is there any official licensing documentation or SKU-specific guidance for this OMT–SPM integration scenario?

We want to confirm the expected OOB licensing behavior before making any changes to the role inheritance, since it_project_user appears to be part of the documented OMT–SPM integration design.

Any clarification from someone who has implemented OMT + SPM, or from ServiceNow product/licensing teams, would be greatly appreciated.

Thanks!

[JagB]

Hi,
Please find some of the answers below:

1. Does a user with sn_ind_tmt_orm.order_fulfillment_agent consume only an OMT license, or both an OMT and an SPM license because it inherits it_project_user?
   Only OMT. Users need to be licensed separately for both the applications. 
   
   
2. Is the inherited it_project_user access considered part of the OMT–SPM integration entitlement, rather than a separately licensed SPM user?
   Will get back to you on this. The it_Project_User...is it a child role that you see? 
   
   
3. Does Subscription Management calculate SPM consumption based on subscribed groups, associated roles, effective inherited roles, or a combination of these?
   No. SPMT is User based at the moment. 
   
   
4. If it_project_user is inherited only through the OOB OMT fulfillment role, should those users be considered SPM licensed users for compliance purposes?
   Same as number 2. Will get back. 
5. Is there any official licensing documentation or SKU-specific guidance for this OMT–SPM integration scenario?
   Each of them individually. But not a "pre inetgrated" pricing guide. But please give us time to sort out the "it_project_user" role.