Relationship between Product offering To Product offering

[VasukiS]

HI,

Until now I have come across the situation of mapping  product offering Relationship with Product specifications. Now I need to map one product offering to another product offering. 

I have successfully mapped PD3 and PD2 with PD1 under the Product Offering Relationship tab, but they are not visible under the Catalog Hierarchy.

My question is: Is this the correct way to map the product offerings? If so, will they be visible under the Catalog Hierarchy? Please let me know how to proceed further.

I have come verified servicenow documentation. 

Let me know if any other link which has the detail explanation of these relationship.

[ShashankInamdar]

Hi @VasukiS 

I interpret your diagram as:

PD1 is a Bundled Offering with PD2 and PD3 as child offerings.

PD4 is also a Bundled Offering with PD3 as a child offering.

Perfectly valid model from my point of view and ServiceNow allows you to build this from the Washington release onwards.

The visual aspect via 'Catalog Hierarchy' currently has limitations to only show Atomic Offering and it's mapped PSR structure. BundledOffering is currently not supported and hence won't be visible. This is a known requirement in the backlog.

Hope this helps.

[VasukiS]

Thank you. @ShashankInamdar 

Lets take only PD1, PD2 and PD3

As of now I have mapped PD2 and PD3 under PD1's Product order relationship tab.

Unit of measure mentioned as Bundle for both.

Hope I am correct. 

Under PD3 I have Product specification and few service specifications.

So as per my understanding when i call PD1 I will get all the PO and SO which is under PD3. Because anyway PD1 and PD3 is under bundle relationship. 

Please correct me if I am wrong. 

[ShashankInamdar]

Your expectation is correct. Please test this on the latest X release plugins as capability related to the scenarios you described are available now.