Hi, We are planning to utilize Trouble Ticket Open API and currently, we are on Utah release. https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html Can we purchase this API & its ...
Hi Team, How to take backup of dev instance like we have equipment modelling, flow designs, scripts, rules. what if dev instance crashed or no working in some conditions, how to take backups in servicenow dev instance. please guide. ThanksVinay
Hi, I need some help regarding the new update in service bridge in the Washington release ,In the new release service bridge has provided two types of authentication types 1.Service Bridge(AES)2.KMF(AES) when I am trying to establish a connection usi...
Has anybody synced the remote task definition in service bridge for providers version 1.1.0. I am facing a issue while syncing it. I have created a Remote task definition and mapped some fields and setup the consumer criteria and published it . But a...
https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/concept/order-mgt-customer-order-types.html Previously (pre vancouver), you had the action type = MOVE.Has it been replaced? by what?
According to vancouver documentation, if you want to create a relationship between a CFS and RFS, you have to use ''composed of'' or ''bundles'' (because they are both type = Service Spec ) Source SpecificationTarget SpecificationRelationship TypePro...
Hi Team, We have requirement as to handle Naming convention for Device & Hostname when we register or create in ServiceNow platform. Ex : Below is the example and logic has to work for type of devices like, OLT, ABC, CBZ etc. Equipment name Ho...
Hi Team, I recently started working as Developer in ServiceNow platform, specially in TNI Model(Telecom Network Inventory). I have requirement to Generate Naming convention for Network or Telcom equipment types like OLT,ONT,WDM.. etc Scenario: When ...
Hi , I have created product specifications and product offering, but when creating order I am getting 1 product name for all the products. Please advise what could be the issue. Attached the order issue for your reference.
All:I have tried to diagnose the issue but have not been successful. I have attached the diagram of the Catalog Hierarchy for the Product Offering I have created. Everything works fine until the CFS, but for some reason the value of a Characteristic...
getting errors while submitting the order The configuration on 1 order line does not match any product model. Please check order line: [ORDL0001218] Pls advise what could be reason and how to fix it.
in the servicenow doc, it says decomposition rule are only valid for product specification (source) https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/task/order-mgt-specification-rels.html yet, I've been testin...
Order Type Product is not visible under Choose an Order Type + ServiceNow Order Management Pls advise what could be the issue and steps to make it visible.
Hi Team, We had requirement as to generate equipment & Hostname naming convention for network equipment types OLT, WDM, Routers etc.. when user wants to create instance of equipment using change request or API method. Example : If user wants to creat...
Hello:I get the following message when I try to view the Catalog Hierachy from any of the specification records or the Product Offering record. I am a able to view the hierarchy of any of the OOB specs. Appreciate your assistance in advance! Mahesh
