Hello All:I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provid...
Hi members, As per recommendation in sample flows/sub-flows in OMT demo data, Order Stage is used to control the flow progression among several domain order flow. For example, a CFS flow should only start after its child RFS has order stage as X. For...
Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...
Dear members, As per OMT product documentation, NOW OMT supports amending contact information. Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...
Hi Team, How to model VALN in ServiceNow wrt TNI? Please advise ThanksVinay
Hi, I want to define dependency among the service orders (for the CFS and RFSs), which are getting generated after decomposition. Currently there is no sequence maintained for the service orders. So all the service orders are getting executed paralle...
I am using Service Order Open API to create service order. I am using the example payload given in servicenow document. I have just removed the sys_id and updated them with external ID. External ID for Service Specification, Place, Account and Contac...
Could use some pointers, tips or hints. What is the difference between these two "modules" within SN? Why would I look at one vs the other when looking at customer orders or customer line items? I know that the table structure (columns) are slight...
Hello everyone, My organization is working in the Order Management for Telecom, Media & Tech application. Currently, we're using the OOTB functionality where customer accounts need to be set up in ServiceNow before they can be sent via payload. If th...
I could not see any reference to TMF 679 (only 645 - service qualification) in various ServiceNow materials. Is 679 supported at all / any plans to do so?
Hi, I have a background of ITSM and Config management at those typical organisation level CI's & Infrastructure. I have no in-depth familiarity with big Telco infrastructure. What I need to capture is "Link" data for Fiber optic link or Microwave l...
In a ServiceNow Greenfield Scenario, TSM has to be implemented with ITSM (of TSM) as a starting point. Customer has to manage its multiple Customers (CSPs - Communication Service Providers) on Now Platform (B2B kind of scenario). What is recommended ...
Hi members, It can be seen in most of the industry standard Order Orchestration & Management Systems that there is clear distinction between manual task (for capturing user inputs, perform swivel chair jobs etc.) and automated tasks (for executing co...
We are using Quantity Characteristics in Specification Relationship to decompose from Parent CFS to number of child CFS instances. I have observed that when Quantity Characteristics value is provided as order enrichment on Service Order of Parent CFS...
I am trying to install Telecommunications Network Inventory (TNI) on my PDI which runs on Tokyo version. This document from SNow says to use sn_ind_tmt_orm for TNI. To best of my knowledge, this namespace is for OMT and OMT is already installed on my...