Hello everyone,I am a beginner in TSM can anyone help me out in understanding do we need to have consumer(who use servcenow) and provider(who use servicenow) instances only or any platform can work?As we have service bridge to connect two instances i...
Hi,Please help to get documentations for "Slot" & "Interface naming pattern". Want to add equipment name instead of "Slot" during instance creation. Current name: - Slot-1Expected name: -XXXX/ASR 9006/0/Slot-1 Thanks.
Hi Team, We have requirmnment as below "Ports on which physical connection can not created (Alarm and monitoring ports)" Meaning, the ports which are allocated for alarm management purpose, should not allow physical connection on them. How to achieve...
I understood that we have debugging/log options for flows but is there any way that we can debug the OM as well. I need this, so that we can debug the whole flow what values are getting passed from the order to the flows/subflows etc.Currently, I hav...
Hi Team, I have scenario, a Network Equipment named A. It has 6 replaceable card cages.2- For Power Unit2- For Network Termination2-For Line Termination. For Network termination shelf-1, we can plug Card-1.Card-1 has 4 Optical ports & 3 Ethernet por...
Hi members, As per recommendation in sample flows/sub-flows in OMT demo data, Order Stage is used to control the flow progression among several domain order flow. For example, a CFS flow should only start after its child RFS has order stage as X. For...
Hi, How to customize instance name which is getting generated through change model (Sample - Create Equipment)? Thanks
Is there any extensive documentation available for fallout management in the Order Management? We want to implement fallout for our flow. We have logics to be executed during fallout. One more question would be what all actions we can take when a fal...
how do I add order management status "on hold" reason codes. When I place a customer order in the state "On Hold" there is not a pop up field for reason codes OR a field that I can add for text input. Can anyone tell me how to configure an on hold r...
Hi, While raising CR request during instance creation using "Create equipment". Rack instance manually created not visible in form same is visible through API. can you please suggest correct approach.
Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...
Dear members, As per OMT product documentation, NOW OMT supports amending contact information. Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...
Hi Team, How to model VALN in ServiceNow wrt TNI? Please advise ThanksVinay
Hi, I want to set the value of Characteric, Installation_type as "Manual" in the subflow which is getting invoked via the service order. I am not able to do that. Attaching is the screenshot how I am doing that. If that is not the correct way please ...
Hi, I want to define dependency among the service orders (for the CFS and RFSs), which are getting generated after decomposition. Currently there is no sequence maintained for the service orders. So all the service orders are getting executed paralle...
