Hello, is it possible to include additional object in the OOTB TSQ API as we need to send some additional details in the service qualification request. Currently I can see that the qualificationResult sent is qualified/unqualified etc., but we need t...
I had an initial review of the Service Order Management feature and was a bit stuck on defining a service specification. I would like to define a characteristic specification and characteristic value specification as defined by the TMF 620 and TMF 63...
Hi,Getting error message while creating CI using "Create Equipment" Record Producer.
Hi Team, I have a sub-flow 'XYZ' and would like to backtrace from all places it is invoked from.Whether Subflow can be triggered from any other place apart from flows? how to know what all flows the subflow is invoked from? RegardsVijay
Hi Team, I have created Service Specification, Product Specification, and Product Offerings. As per the document the product model (cmdb_model) and Service models (cmdb_service_product_model) need to be generated on the product offering published but...
Hi, We are planning to utilize Trouble Ticket Open API and currently, we are on Utah release. https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html Can we purchase this API & its ...
Hi Team, How to take backup of dev instance like we have equipment modelling, flow designs, scripts, rules. what if dev instance crashed or no working in some conditions, how to take backups in servicenow dev instance. please guide. ThanksVinay
Hi, I need some help regarding the new update in service bridge in the Washington release ,In the new release service bridge has provided two types of authentication types 1.Service Bridge(AES)2.KMF(AES) when I am trying to establish a connection usi...
Has anybody synced the remote task definition in service bridge for providers version 1.1.0. I am facing a issue while syncing it. I have created a Remote task definition and mapped some fields and setup the consumer criteria and published it . But a...
https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/concept/order-mgt-customer-order-types.html Previously (pre vancouver), you had the action type = MOVE.Has it been replaced? by what?
According to vancouver documentation, if you want to create a relationship between a CFS and RFS, you have to use ''composed of'' or ''bundles'' (because they are both type = Service Spec ) Source SpecificationTarget SpecificationRelationship TypePro...
Hi Team, We have requirement as to handle Naming convention for Device & Hostname when we register or create in ServiceNow platform. Ex : Below is the example and logic has to work for type of devices like, OLT, ABC, CBZ etc. Equipment name Ho...
Hi Team, I recently started working as Developer in ServiceNow platform, specially in TNI Model(Telecom Network Inventory). I have requirement to Generate Naming convention for Network or Telcom equipment types like OLT,ONT,WDM.. etc Scenario: When ...
Hi , I have created product specifications and product offering, but when creating order I am getting 1 product name for all the products. Please advise what could be the issue. Attached the order issue for your reference.
All:I have tried to diagnose the issue but have not been successful. I have attached the diagram of the Catalog Hierarchy for the Product Offering I have created. Everything works fine until the CFS, but for some reason the value of a Characteristic...
