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Resolved! Order not getting decomposed

Hello All:I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provid...

Telecommunication Service Management

Hello everyone,I am a beginner in TSM can anyone help me out in understanding do we need to have consumer(who use servcenow) and provider(who use servicenow) instances only or any platform can work?As we have service bridge to connect two instances i...

Naga14 by Tera Contributor
  • 593 Views
  • 2 replies
  • 0 helpfuls

Slot/Interface Naming Pattern in Models

 Hi,Please help to get documentations for "Slot" & "Interface naming pattern". Want to add equipment name instead of "Slot" during instance creation. Current name: - Slot-1Expected name: -XXXX/ASR 9006/0/Slot-1    Thanks.

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Debugging OM

I understood that we have debugging/log options for flows but is there any way that we can debug the OM as well. I need this, so that we can debug the whole flow what values are getting passed from the order to the flows/subflows etc.Currently, I hav...

Communicating within domain orders

Hi members, As per recommendation in sample flows/sub-flows in OMT demo data, Order Stage is used to control the flow progression among several domain order flow. For example, a CFS flow should only start after its child RFS has order stage as X. For...

MolayD21 by Mega Guru
  • 436 Views
  • 2 replies
  • 0 helpfuls

Fallout management

Is there any extensive documentation available for fallout management in the Order Management? We want to implement fallout for our flow. We have logics to be executed during fallout. One more question would be what all actions we can take when a fal...

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Service Order Management On Hold Reason codes

how do I add order management status "on hold" reason codes. When I place a customer order in the state "On Hold" there is not a pop up field for reason codes OR a field that I can add for  text input. Can anyone tell me how to configure an on hold r...

Resolved! Inflight change/cancel

Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...

Resolved! Inflight Order Change - Contact

Dear members, As per OMT product documentation, NOW OMT supports amending contact information.  Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...

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MolayD21 by Mega Guru
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  • 1 replies
  • 0 helpfuls