Service Contract and Entitlement are not automatically created after order completion (SOMT)

[Satoshi Abe]

I am using the latest version of SOMT (Sales and Order Management for Telecom).
In Product Offering, there is a checkbox for Create Order, and when the Order is completed, the Service Contract and Entitlement are not automatically generated in OOB.
In SOM (Sales and Order Management), on the other hand, Service Contract and Entitlement are automatically generated OOB, and Sold Product is automatically created after the Order is completed.

Does anyone know how to create the Service Contract and Entitlement to be automatically generated OOB in SOMT as well? Or if it is included in the roadmap, please let me know.

[Community Alums]

Hi @Satoshi Abe ,

Please refer to this solution which could be your starting point : https://www.servicenow.com/community/sam-forum/looking-for-a-solution-where-automatic-allocation-of-...

[Satoshi Abe]

Thanks for the reply.
I checked the link and it does not seem to be related to my question.

[Takeru]

I am facing the same issue and am looking for a solution.

An expert told me to set the following system property to false. sn_ind_tmt_orm.enable_prod_invt_for_order_management

I was changing it did indeed create contracts, but it stopped the necessary functions for SOMT from working.
So, I am looking for a solution from an expert yet.

[Satoshi Abe · Accepted solution]

@Takeru 

I tried ServiceNow latest version Yokohama. It seems ServiceNow update this capabilities and Service contract is created automatically with SOMT as well as SOM.