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Resolved! Facing Issues in installing TNI in PDI

Hi All, When I'm looking for Telecommunication Network Inventory plugin in my PDI, I'm getting a different plugin. Please let me know which is the right procedure to install in PDI. If i go with the name "Network Inventory Core" its asking to purchas...

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Suvetha S by Tera Contributor
  • 596 Views
  • 2 replies
  • 4 helpfuls

Manual Task vs Automated Task

Hi members, It can be seen in most of the industry standard Order Orchestration & Management Systems that there is clear distinction between manual task (for capturing user inputs, perform swivel chair jobs etc.) and automated tasks (for executing co...

molayd by Mega Guru
  • 904 Views
  • 2 replies
  • 0 helpfuls

Resolved! Installing Telecommunications Network Inventory (TNI)

I am trying to install Telecommunications Network Inventory (TNI) on my PDI which runs on Tokyo version. This document from SNow says to use sn_ind_tmt_orm for TNI. To best of my knowledge, this namespace is for OMT and OMT is already installed on my...

molayd by Mega Guru
  • 2249 Views
  • 10 replies
  • 5 helpfuls

Resolved! Cancel Product Order - CancellationReason

Dear members, I have scenario of Cancel Product Order in which cancellationReason is to be captured, processed (optional) and passed it on to a downstream system. /api/sn_ind_tmt_orm/cancelproductorder of OMT(Utah) gives a field cancellationReason wh...

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molayd by Mega Guru
  • 1119 Views
  • 2 replies
  • 1 helpfuls

Resolved! Order Management for Telecom, Media & Tech

Good afternoon,I'm new to the Order Management for Telecom, Media & Tech space and just had a quick question. Is the Order Management for Telecom, Media & Tech application dependent on the Order Management application?I'm curious to know if they are ...

cnharris1 by Kilo Sage
  • 880 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to Import Product Catalog with help of Json, Excel, XML

Use Case 1 : Export Product Catalog Data from ServiceNow instance to another ServiceNow Instance (As mentioned export and Import in form of Excel, XML, JSON) Ans - Using Upset is Possible. (Export and Import in JSON is required)Use Case 2 : Product C...

N Aravindh by Tera Contributor
  • 805 Views
  • 5 replies
  • 2 helpfuls

In flight Changes on Data not [art of TMF622

Hello, I am working on a requirement of Inflight Changes of order. The product model is minimal and we enrich the order, after receiving TMF622, by calling several systems and puuting the response data into custom/user-defined tables. These tables ar...

molayd by Mega Guru
  • 377 Views
  • 2 replies
  • 0 helpfuls

Resolved! OMT Attribute Mapping

I see attribute mapping option available from Product Specification to CFS, but no option for attribute mapping from CFS to RFS. Am i missing some settings or its not available.

Modify Order structure (TMF641 format)

Hi Team, Q1) How can we modify data structure of TMF 641 order message to add new fields and modify existing field types?( how to modify the REST API and DB and forms according to the new fields structure) Q2) Is it recommended to modify the standard...

Anjani by Kilo Contributor
  • 385 Views
  • 4 replies
  • 0 helpfuls

Resolved! Does Telecom Service Management has any mobile app?

Hi Team, Is there any mobile app there for Telecom Service Management? As TSM is integrated with FSM, we have mobile app for FSM. We wanted to understand like is there any mobile app there for TSM which will integrate with FSM Mobile app. If there is...

Yesh by Tera Contributor
  • 491 Views
  • 2 replies
  • 2 helpfuls