Hi, I have a background of ITSM and Config management at those typical organisation level CI's & Infrastructure. I have no in-depth familiarity with big Telco infrastructure. What I need to capture is "Link" data for Fiber optic link or Microwave l...
Hi,Currently we are facing issues in updating the location of WAP devices as its coming from Switch Pattern through Discovery Schedules. Can we update the location of devices in WAP class using Telecommunication Network Inventory plugin?
In a ServiceNow Greenfield Scenario, TSM has to be implemented with ITSM (of TSM) as a starting point. Customer has to manage its multiple Customers (CSPs - Communication Service Providers) on Now Platform (B2B kind of scenario). What is recommended ...
I have a Product model which looks like belowPS-Product SpecificationP-CFS - Parent Customer Facing ServiceC-CFS - Child Customer Facing ServiceRFS - Resource Facing ServiceMy create order journey is complete and i have the product inventory in activ...
Hi , In UTAH release i am trying to patch a new OLI to existing customer order but it gives error { "code": 23, "reason": "Missing body field", "message": "Missing body field", "details": [ { "message": "Catalog not found", ...
Hi All, When I'm looking for Telecommunication Network Inventory plugin in my PDI, I'm getting a different plugin. Please let me know which is the right procedure to install in PDI. If i go with the name "Network Inventory Core" its asking to purchas...
Hi members, It can be seen in most of the industry standard Order Orchestration & Management Systems that there is clear distinction between manual task (for capturing user inputs, perform swivel chair jobs etc.) and automated tasks (for executing co...
We are using Quantity Characteristics in Specification Relationship to decompose from Parent CFS to number of child CFS instances. I have observed that when Quantity Characteristics value is provided as order enrichment on Service Order of Parent CFS...
I am trying to install Telecommunications Network Inventory (TNI) on my PDI which runs on Tokyo version. This document from SNow says to use sn_ind_tmt_orm for TNI. To best of my knowledge, this namespace is for OMT and OMT is already installed on my...
Dear members, I have scenario of Cancel Product Order in which cancellationReason is to be captured, processed (optional) and passed it on to a downstream system. /api/sn_ind_tmt_orm/cancelproductorder of OMT(Utah) gives a field cancellationReason wh...
Good afternoon,I'm new to the Order Management for Telecom, Media & Tech space and just had a quick question. Is the Order Management for Telecom, Media & Tech application dependent on the Order Management application?I'm curious to know if they are ...
Use Case 1 : Export Product Catalog Data from ServiceNow instance to another ServiceNow Instance (As mentioned export and Import in form of Excel, XML, JSON) Ans - Using Upset is Possible. (Export and Import in JSON is required)Use Case 2 : Product C...
Hello, I am working on a requirement of Inflight Changes of order. The product model is minimal and we enrich the order, after receiving TMF622, by calling several systems and puuting the response data into custom/user-defined tables. These tables ar...
I see attribute mapping option available from Product Specification to CFS, but no option for attribute mapping from CFS to RFS. Am i missing some settings or its not available.
One of the external interface web applications is consuming the ServiceNow Product Order Open API (TMF622), but their Java code is unable to generate the ‘@’ for the attribute names like @type, @referredType. On further analysing the ServiceNow API s...
