Hi Team, I have scenario, a Network Equipment named A. It has 6 replaceable card cages.2- For Power Unit2- For Network Termination2-For Line Termination. For Network termination shelf-1, we can plug Card-1.Card-1 has 4 Optical ports & 3 Ethernet por...
Hi members, As per recommendation in sample flows/sub-flows in OMT demo data, Order Stage is used to control the flow progression among several domain order flow. For example, a CFS flow should only start after its child RFS has order stage as X. For...
Hi, How to customize instance name which is getting generated through change model (Sample - Create Equipment)? Thanks
Is there any extensive documentation available for fallout management in the Order Management? We want to implement fallout for our flow. We have logics to be executed during fallout. One more question would be what all actions we can take when a fal...
how do I add order management status "on hold" reason codes. When I place a customer order in the state "On Hold" there is not a pop up field for reason codes OR a field that I can add for text input. Can anyone tell me how to configure an on hold r...
Hi, While raising CR request during instance creation using "Create equipment". Rack instance manually created not visible in form same is visible through API. can you please suggest correct approach.
Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...
Dear members, As per OMT product documentation, NOW OMT supports amending contact information. Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...
Hi Team, How to model VALN in ServiceNow wrt TNI? Please advise ThanksVinay
Hi, I want to set the value of Characteric, Installation_type as "Manual" in the subflow which is getting invoked via the service order. I am not able to do that. Attaching is the screenshot how I am doing that. If that is not the correct way please ...
Hi, I want to define dependency among the service orders (for the CFS and RFSs), which are getting generated after decomposition. Currently there is no sequence maintained for the service orders. So all the service orders are getting executed paralle...
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs/Order management, I want to initiate an workflow so that third party APIs can be called. How can I do t...
Hi,I am placing an order for my configured product offering. After the order approval, the decomposition is happening, and service orders are getting created. Now the order state is In progress but the service orders are still in Draft state, whereas...
Hi Team, In ServiceNow, How do we check capacity of network resources for future reservations? Do we have any OOTB/ Any way ? Please advise. Question is related to Telecom Networks. ThanksVinay
To start the Order Fulfilment process, I understood that the order needs to be approved by the Order Fulfilment Manager. This is a manual process. Can we bypass the step for the particular order journey? Or can we automate the process? So that after ...
