How to handle Equipment Name
Hi, How to customize instance name which is getting generated through change model (Sample - Create Equipment)? Thanks
Forum Posts
Fallout management
Is there any extensive documentation available for fallout management in the Order Management? We want to implement fallout for our flow. We have logics to be executed during fallout. One more question would be what all actions we can take when a fal...
Service Order Management On Hold Reason codes
how do I add order management status "on hold" reason codes. When I place a customer order in the state "On Hold" there is not a pop up field for reason codes OR a field that I can add for text input. Can anyone tell me how to configure an on hold r...
Resolved! Rack Information is not visible in Create equipment Record Producers
Hi, While raising CR request during instance creation using "Create equipment". Rack instance manually created not visible in form same is visible through API. can you please suggest correct approach.
Resolved! Inflight change/cancel
Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...
Resolved! Inflight Order Change - Contact
Dear members, As per OMT product documentation, NOW OMT supports amending contact information. Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...
VLAN Modelling?
Hi Team, How to model VALN in ServiceNow wrt TNI? Please advise ThanksVinay
How to set the value of characteristic in subflow?
Hi, I want to set the value of Characteric, Installation_type as "Manual" in the subflow which is getting invoked via the service order. I am not able to do that. Attaching is the screenshot how I am doing that. If that is not the correct way please ...
Resolved! Dependency declaration for service orders
Hi, I want to define dependency among the service orders (for the CFS and RFSs), which are getting generated after decomposition. Currently there is no sequence maintained for the service orders. So all the service orders are getting executed paralle...
How to call external APIs from Servicenow Order management
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs/Order management, I want to initiate an workflow so that third party APIs can be called. How can I do t...
Resolved! Automatic state management for Service Orders
Hi,I am placing an order for my configured product offering. After the order approval, the decomposition is happening, and service orders are getting created. Now the order state is In progress but the service orders are still in Draft state, whereas...
How to check and do capacity reservation on network resource/Elements
Hi Team, In ServiceNow, How do we check capacity of network resources for future reservations? Do we have any OOTB/ Any way ? Please advise. Question is related to Telecom Networks. ThanksVinay
Resolved! Can we automate the approval of Order Fulfilment Manager?
To start the Order Fulfilment process, I understood that the order needs to be approved by the Order Fulfilment Manager. This is a manual process. Can we bypass the step for the particular order journey? Or can we automate the process? So that after ...
Resolved! Is Telecom Order Management and Order management are the same?
Hi,In the Servicenow documents, I can see documentation for Telecom Order Management till Utah release. When I am changing it to Vancouver release it is redirecting to Order Management. Are both of them same? For telecom orders, we need to refer to O...
Need idea or documentation on Telecom service provisioning & Network provisioning wrt Telecom
Hi Team, DO we have any Documentation on Telecom service provisioning or Network provisioning? Real time implementations of End to End Service provisioning? Please advise ThanksVinay
