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‎12-01-2024 06:23 PM
I am using the latest version of SOMT (Sales and Order Management for Telecom).
In Product Offering, there is a checkbox for Create Order, and when the Order is completed, the Service Contract and Entitlement are not automatically generated in OOB.
In SOM (Sales and Order Management), on the other hand, Service Contract and Entitlement are automatically generated OOB, and Sold Product is automatically created after the Order is completed.
Does anyone know how to create the Service Contract and Entitlement to be automatically generated OOB in SOMT as well? Or if it is included in the roadmap, please let me know.
Solved! Go to Solution.
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‎02-07-2025 02:42 AM
I tried ServiceNow latest version Yokohama. It seems ServiceNow update this capabilities and Service contract is created automatically with SOMT as well as SOM.
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‎02-11-2025 05:58 PM
Thank you for your information.
I'll check it when I updated latest version.
Could you hit your above responce as correct answer please?
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‎02-13-2025 06:44 PM
One addition, if you have upgraded the latest SOMT plugins, I could create Contract in Xanadu too. If you upgrade from an older plugin but Contracts are not created, it may be that the upgrade has been skipped.
