SMS Alerts from Servicenow

[Prudhvi Raj Y]

Hello Team,

We are looking for the process where user will receive the SMS alerts from servicenow when cases are opened/closed, can someone please provide me with the steps to implement the same.

Thanks in advance.

Prudhvi

[Musab Rasheed · Accepted solution]

Hello,

Check these links

https://www.youtube.com/watch?v=62OY_GyC8hA

https://community.servicenow.com/community?id=community_question&sys_id=b44fa5f0dbd0c4142be0a851ca961920

https://www.youtube.com/watch?v=1pP439UHmNs

Regards

[Aman Kumar S]

Hi,

Description

ServiceNow supports standard Email, SMS, and Push notifications. SMS notifications can be sent via either Notify or Email Notification.

Notify is another independent topic as it requires integration with the 3rd-party Twilio software and specific workflows to send out SMS notifications.

This article only focuses on how to configure and troubleshoot SMS Notifications based on standard email configurations in ServiceNow.

Check below link for the procedure, an article from ServiceNow support

How to setup a SMS Email Notification in ServiceNow

[Aman Kumar S]

Please mark the appropriate response as correct, if your queries were answered

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards