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\${Request.number.URI} not working

Hi,Could someone please help with email notifications.I need a link to the Request Number using sc_req_item table or sys_approval table.${request.number.URI} is not working,

JLeong by Mega Sage
  • 1887 Views
  • 7 replies
  • 3 helpfuls

Resolved! Manage Report to view employee tasks and incidents

Hi All,I am trying to develop a way for non-itil users to see their respective employees tasks and incidents. Our instance pulls manager information from AD. I do not want to add additional licenses for this (so no role will be given to the manager);...

ServiceWatch

I have a few questions regarding ServiceWatch.What is it?Is is included in ServiceNow is it is a purchased add-on?Is it available in the (Eureka) releaseThank youPatrick

pbourke by Kilo Explorer
  • 946 Views
  • 1 replies
  • 0 helpfuls

Retrieving group information to autopopulate

Hey guys, wondering if you can help me on what I'm doing wrong.I've set up a default value on the Assignment Group field of the Task form, which would then be inherited by Incident, Problem, and Change.   The idea here is that when the Change/Inciden...

tahnalos by Kilo Sage
  • 733 Views
  • 3 replies
  • 0 helpfuls

How to change status of retrieved update set to In Progress

We had to clone our DEV environment so I exported my update set in XML.   Once cloned, I imported my update set back again but it ended up in Retrieved Update Sets category.   My update set is work in progress and I want to start working on it.   How...

d38patel by Kilo Explorer
  • 625 Views
  • 1 replies
  • 0 helpfuls