Article review date goes past and article is stuck in Review
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-31-2024 09:11 AM - edited 05-31-2024 09:12 AM
Every article has a Review Date (not the Valid To Date) and we are experiencing a problem that when an article reaches it's valid to date, the previous version state changes to Review and is stuck.
Example - XYZ article version 1.0 reached it's Review Date of 5/29/24. The article is checked out on 5/31/24, the review date updated and re-published to version 2.0.
Version 1.0 is now stuck in Review and there is no option to approve (because it has an outstanding review date) and cannot be checked out to update.
So now we have Version 1.0 that is Review state and version 2.0 that is Published. We have metrics tied around how many articles are in review, so we need some help on figuring out why this is happening when an article reaches/goes past it's review date.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2024 02:46 AM
Hi @hailm2
Seems review date is a custom field., which is conflicting with OOTB flow. Please check that.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************