Hello All, I am facing issues in restricting user from modifying Incident record data via Mobile view for ESS User. Right Now ESS user is able to modify the fields on the Incident form.Is there any way via which we can restrict him that he will no...
I have a date variable on a request item ( start date of new hire ). I would like the due date of the item to be updated when this field is populated. Any ideas on scripting or how I could accomplish this? I basically want this item complete by the t...
VTB? Visual Task BoardsHow to change an existing Flexible Board into a Guided Board?With out re-creating.How do I do this?
How do i receive CEUs or PDUs for attending Knowledge 14 or Service Now Classroom or Online Training
So I've got myself registered to take the Developer exam this year at K15, however, I have no clue as to the depth and range that the exam will cover. SN provides a blueprint of what to focus on for the Admin exam but, what's the scope of the Develop...
Hi all,I wanted to know what type of a Job Title would be adequate for a ServiceNow admin.So if you are involved with development, deployment, improvement, maintenance and support of the tool.ServiceNow Admin is just too "tool-specific" and ITSM Admi...
i want to use this for loop inside a jelly tag....... <g:evaluate>var counter=12;var PageCount=50 </g:evaluate> <j:while test="${counter lt; PageCount}"> .................................................. this is not working...... any idea??
Hu All, I'm working in Eureka. I've a URL type field on incident form. But, that URL type field takes one URL only. But, I need to add two URL's in the URL type field and it should display as one by one. For Example, I've two URLs: 1- https://www....
on KB Article orm there are 2 drop down1- topic2- Categorythere are several topics and HR is one of them, i have to add CRS LEARNS as a category for topic HR, but when i am adding CRS LEARNS as category from PERSONALISED CHOICES, its added but not ap...
Has anyone got around this issue... A user adds multiple items to their cart in ESS - the 'Requested for' field for each item is set different (e.g. a PA logging two tickets for members in her team). The REQ and all RITMs log with the 'Requested fo...
We have created a field for 'u_disable_opening_notification' on the REQ form and have also created this same field as a variable on RITMs.This is a yes/no answer and needs to be transferred from the RITM variable to the parent request.We have created...
Scenario: I have different countries sharing an assignment group for ERP support; we keep their tasks separated based on location. What I am trying to figure out is how do others in the same situation handle escalation within the same assignment grou...
Hi,I have created the report with these conditions.Table: IncidentType: Bar ChartGroup By: Assignment GroupAggregation: CountChart Size: SmallDisplay Grid: Ticked (YES)Other Threshold: Show allShow empty columns: Ticked (Yes) Filter conditions:Assig...
then i have check the below condition in the BR gs.getUser().isMemberOf('itil') && current.assignment_group==''servicenow admin" here how i can check whether the user is member of 'itil' by using the tables like incident or change request or serv...
I am sure everyone allows their Approvers to delegate their approvals in ServiceNow. My query is.... What prevents a user from submitting a service request, and approving it for themselves if their Manager has delegated approval to them?
