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Task 6 Validation Failing: Results not updating

NicholasC137604
Tera Contributor

I've completed Tasks 1-5 and all have completed as validated but now i am stuck on 6. The strange thing is that even though 1-5 have all validated, The Scorecards have not actually changed since I started the exercise. I can only assume that i've missed a step, but if that were true HOW would I have passed all validations from 1-5. Has anyone else seen this behavior? any advice?

Screenshot 2026-09-22 at 4.35.31 PM.png

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @NicholasC137604 

 

When you are clicking on Validate , what message your are getting.

 

Ensure you have configured filter of Certification template properly 

plus

Once your configuration completed for the task, did you execute the Scheduled job: CMDB Health Dashboard - Compliance Score Calculation

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti