Business rules Server side scripting

Phani Pasupulet
Tera Contributor

when a caller is selected in the incident table, then the caller's mail id
should be shown as an Info message/alert. (Do not use Client Script).

5 REPLIES 5

Hello @Phani Pasupulet 

you can add the condition as assignment group changes in bR, still it is not going to give the value on change time.

If you want email id of caller on change time then you should have to use client script. using BR is not possible to get the value on change time. you have to use getReference or scratchpad or script include to get the email id of caller on change time. 

 

Please mark my answer helpful if you find this useful.

Thank you,

Praneeth.